UUC Motorwerks Rob Levinson Wrong parts, failed to provide refund, hangs up on clients Alpharetta, Georgia

In short:

• I received the wrong parts and waited a long time for the right parts
• I requested a refund and was hung up on
• Their phone wait time is awful and they never return calls
• I took it to the owner of UUC, Rob Levinson, where I was promised a refund on four occasions. Each time he failed to produce my refund.

Im very patient and never was aggressive with them; this process has taken well over a year and I am now doing my part to share my experience with you so that you can avoid the hassle and loss involved in doing business with UUC Motorwerks/Rob Levinson.

---

Rob Levinson and UUC Motorwerks offer very poor service; they ship the wrong parts, and dont return calls.  They have also failed to produce my promised refund over a period of one year, after numerous attempts on my part.  Theyre unorganized and I strongly advise you (consumers) to shop elsewhere to prevent a loss on your part.

On November 18, 2011 I placed an order via phone since UUC Motorwerks website had problems during checkout.  I ordered SwayBarbarian sway bar set for my BMW E46 330i as well as front and rear end links. After receiving my order, I took everything to the independent mechanics and they notified me I had two sets of rear end links.

I called UUC Motorwerks numerous times, and on January 11, 2012 they issued a return authorization which was to include a pre-paid shipping label.  This never arrived.

Eventually UUC Motorwerks said the end links I ordered werent even in production.  They wanted me to wait, so I allowed several months (Im very patient).  I called often to check the status.  Every time, they were at the same stage: no progress.

Eventually I asked for a refund and was hung up on.

On July 30, 2012 I contacted Rob Levinson via email and offered him an opportunity to resolve this issue by refunding me.  The links cost me $149.99 and I was offered a refund by Rob Levinson himself.

Since the below email, I have called Rob three (3) times and the last time I called, he agreed to email me confirmation of a refund check in the amount of $124 the next day (I paid $149.99 but accepted $124 without hesitation).  I never received an email or a check as promised multiple times by Rob Levinson himself.

This is October 30, 2012 and since Rob didn't do what he said he would last week (or any other time in the past year), I decided to share my experience with you so that you have what you need to make your own purchasing decision.

---

This is my original and only email correspondence with Rob (07/30/2012):
Arranged by date, most recent email first

On 07/30/2012 12:34 PM, Rob Levinson * UUC wrote:

Hi Chris,

Sorry I missed you, I've got people out today and we're shorthanded on the phones.

Let me review what I've one this morning:

1) Mailed a 100% refund check to you.  The original charge is too old to refund on the credit card, the processing house won't do it.

2) Canceled the replacement order.

Now what's most important to me is your satisfaction (as with all of our customers) and I want to get to the bottom of why you were disconnected this morning and hear your side of it
before I have a chat with my employees.

Please accept my apologies for the extended delay; we've had a few teething problems with our new machining facility here in GA, so we are behind on a few specific part numbers - your links, unfortunately, are one of them.

I do look forward to speaking with you.

- Rob Levinson
UUC * 678-679-5360 * www.uucmotorwerks.com

On 07/30/2012 11:35 AM, Chris wrote:

All I get is your voicemail.  I'll try back once more later today.

Chris

-----Original Message-----

From: Rob Levinson * UUC [***@shortshifter.com]
Sent: Monday, July 30, 2012 11:13 AM
To: ******@gmail.com
Subject: Re: Service Inquiry

Hi Chris,

Please call me back at your convenience - 678-679-5360.

- Rob Levinson
UUC * 678-679-5360 * www.uucmotorwerks.com

On 07/30/2012 10:37 AM, Chris wrote:

Rob,

I want to bring this to your attention before taking action, to offer you a way to avoid any further damage to your reputation.

I plan to write about you on RIPPOFF REPORT. You guys hang up on me (and I'm probably THE most polite and patient caller you've ever had), never return calls when you say you will, and you never delivered my products, plus you sent the wrong items in another order. After waiting a year, NOW I'M PISSED and I'm not going to take it anymore.

I'll also file a complaint with the FTC Bureau of Consumer Protection and BBB, and possibly in forums as well.

The only way to prevent me from doing this is to refund me for the amount I spent on front end links that you never sent (Order #155884).

This is a follow-up to order #155219 which shows the cost of $149.99.

If I don't hear back via email or voicemail this afternoon, I'm off to do the aforementioned.

Thanks,

Chris