Complaint Review: v2.com/ - Miami Florida
v2.com/ V2 e-ciggs, V2 Electronic Cigarettes Take money from bank account when items are out of stock, and do not notify consumer Miami Florida
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I placed an order on Friday, 6/01/2018 @6;00 a.m., which had free shipping. They maintained on their website that all orders received before noon would be processed that day. They did not do a thing with my order until the following Tuesday, June 5th! When my order had still not arrived by the 15th, I grew concerned and instituted a "chat: via their website, which put me in touch with "Fernando", one of the most disinterested people on the planet. Not only did he not care that 2 weeks had passed, but no matter who I spoke with, they would not care either.
I received my order on June 19th.
On July 4th, I placed an order. I checked on it yesterday, July 13, 2018. The order had not been processed! I was told by "John" that they had sent an email. The only communication I received advised me that the order had been processed on July 6 2018 and had been mailed.
The order would be delayed because they were out of stock on 1 item. Instead of sending me what I had paid for, they would just hold payment they had taken from my bank account, and mail it together, but they could not tell me when that might be!
I cancelled the order, and suddenly, John tells me that the shipment was supposed to go out today. I suggested that since they had been remiss with my order and taken money out, they should pay for overnight delivery. No, they would do nothing, and I reiterated that the order should be cancelled. Then after I asked how long it will take them to reimburse my bank account, he tells me about 3 days, but I saw the site says a week!
A WEEK! They took it out easily enough, why would it take 1 week to even make contact with my bank.
I find it outrageous that they kept my payment instead of sending it back and mailing me the part of my order it did have. I want my return money today. Why should I have to wait for them to "process" it? They did wait for me to make payment. Why should the consumer wait for them?
This report was posted on Ripoff Report on 07/14/2018 10:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/v2com/miami-florida-33138/v2com-v2-e-ciggs-v2-electronic-cigarettes-take-money-from-bank-account-when-items-are-o-1451727. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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