Valley Stream Lincoln Mercury Country West Fraud, Lies, Theifs, inconsiderate, extortion valley stream, New York

I am writing in concern to my:   2003 GMC Yukon Vin. 1GKEK13Z83R180140   That I  purchased from the dealership. To say the experience has not been the best is an understatement. On picking up the vehicle there was a whole host of issues with the truck that I was assured was going to be taken care of. After having my truck for 2 weeks there was many problems established with the truck.

Here is a list:  

1)      Navigation system not working and I was assured it would be when I collected the vehicle.

2)      The vehicle was hit on the front end; the damage was not there when I viewed the vehicle so Al guaranteed it was going to be repaired when I brought it back.

3)      I was told you service the cars before they go out; the oil life was at 18%. I then checked the dipstick for the oil and it was black showing that the oil had not been changed.

 4)      When the vehicle reached operating temperature the low oil pressure gong would go off and the warning would flash on the dash. The needle would drop off right above the red mark.

5)      Low droning noise coming from the lower front end.

6)      Air Conditioning not working.

7)      Front Fog light missing on delivery.  

So I returned the vehicle and purchased a new navigation system for the vehicle in order to not continue to keep bringing the truck back for the old unit. Why this should come out of my pocket I am unsure but I would rather have something functional than to continue to drive back and forth from Miller Place to Valley Stream.   When my vehicle was ready for pick up I was very upset with what I found:  

1)      The new navigation was fitted. I purchased an iPod hookup and the connection is so weak that you have to move the cable around to make it work due to poor fitting.

2)      The low oil pressure is worse than previously before. In fact so bad that the gong is 10 times louder and almost piercing when it goes off, this is at every single stop that the truck has to make.

3)      The body work was completed but only the painted part, the chrome is still dented and the plastic piece underneath it is hanging off and the fog light is still missing. Is this how you have the body shop repair the vehicles in this half way effort?

4)      Now there is a bulb out in the dash display, in between the 90mph or higher range the bulb is blown. This where the display was removed and the bulb was broken.

5)      Above all now there is a droning that is so loud from the left side that it started to make a knocking noise. Then the ABS light came on and then I lost the breaks.  This makes my truck not even drivable. I have a 4 year old child and to put him in dangers way has made me so upset and not trust the vehicle at all.

6)      Front right daytime running light out.

7)      2 days now taken off of work to collect the vehicle

8)      Vehicle was towed to the dealer on the 23rd of November as the brakes gave up and there was a strong knocking and grinding coming from the front end.

9)      Monday 6th of December Brian from service called and told me they replaced the axles and the spindles on the vehicle and it was ready to be collected. The gong on the vehicle had been lowered in volume.

10)   Then spoke with the mechanic  on the same day and I told the mechanic to take the car home as the noise for low oil pressure could not be missed although Brian tried to convince me there was no fault.

11)   No phone call for 3 weeks. Left messages on December 7th, December 10th,  December 13th with no return call. On December 15th the lady from registrations contacted me to verify where to send my paperwork and I explained that no one has returned my call and that the car is at the dealership. Again for another week no follow up call. I then receive a call from Anthony the service manager telling me to purchase an additional warranty. I was disgusted as no one could tell me what was wrong with the car.

12)   The following day I received a call explaining that the oil pump had to be replaced and would not be in until the following week.

13)   Then no phone return calls.

14)   I called Al on the 27th of December to be told that the oil pump did not work and a new engine is now going in the car and the mechanic was fired that was working on the car.

15)   Brian called me on the 5th of January and told me the truck was done and the motor has a 3 year 100k mile warranty. I then place a call to Al immediately after and said we will talk when I arrive there.

16)   So again I take a half day from work to collect my vehicle.

17)   When I show up and read the report on the vehicle I get told that there was no fault found with the grinding when I was told specifically that the axles and spindles were replaced. I was then told that there was no warranty on the motor and it was not a new engine in the car. When I asked Anthony the service manager where the engine came from he said he doesn’t know and he doesn’t even know how many miles were on it and  I should purchase a warranty for it. When I told him I was told it had a warranty he point blank told me that it was a miscommunication and that was not the case. He then told me the mechanic broke the radiator taking the motor out of the truck and they replaced the radiator. However on the work order it says radiator was checked and there was no fault found. The attitude and customer service I received in service was by far the worst I have experienced. Anthony then tried to belittle me with his advanced knowledge of vehicles. What he fails to realize is that I am a master tech for BMW so I am fully aware of mechanics. Instead of me getting upset I walked to my truck to check it over. Only to find that the hood would not close because when the mechanic took the engine out of the car he damaged the hood latch. At this point I was irate.

18)   I then walked to sales and sat with Al. I explained how unhappy I am and then I told him the hood does not close. He walked out to the vehicle and established this to be the case and then made me sign another document for rental release of the same truck I have been driving for over 6 weeks. The vehicle was towed in on the 23rd of November.

19)   Al then explained that I will be compensated by 2 car payments being made and I would have a check cut and if they could not get it right this time I would be put into a different truck.

20)   I then receive a call today that the car is done from Brian. I told him I no longer want to speak to him and that I am truly unhappy, he puts me on hold for 2 mins and then says someone will call me back. Following on from that I then call Al and he says the sales manager will be calling me.

 21)   NYS law states that if the car is in the dealership for over 15 consecutive days the dealer has to refund the money in full and therefore the car is considered a lemon.

22)   January 7th, spoke with Al and a check being issued on Monday the 10th and a new truck is being looked at. Have been told its going to take up to 2 weeks to source a new truck.

23)   On collecting my truck I found the hood would not close. So I was yet again sent away with a loaner car and then my truck delivered the following day.

24)   Then 02/03/2011 The truck then went back again for the front end knocking. I was told originally the hubs and bearings were replaced. And again this time it has had to be replaced again, I was told there was no loaner cars so I was sent to Enterprise to get a rental car. I was told the following day the truck is done and the hubs were replaced.     I cannot believe at this stage with only having the car for such a short period of time I am having so many problems. I was assured this was a one owner truck from new with low miles and very reliable. I have had a similar vehicle to this before, a Cadillac Escalade and never experienced one issue like this. It seems the truck is 10 times worse since it went through your workshop. Is this the level of service I am lead to believe to be expected?   I now have no other option but to pursue the case with the attorney general and also go to all of the newspapers to explain to them fully exactly how I have been treated and how no one wanted to make a difference to help me, I have a very close relationship with Newsday through my employment and they would love to write an article on exactly how I have been treated.    It is almost shocking to see that after all this time I am having issues with the truck and every time I call I am not having anyone call me back or show any concern. I am disgusted that I can spend $17k on a truck that is deemed to be unsafe and will put my Childs safety in danger.

DO NOT EVER USE THE DEALERSHIP AS THEY LIE TO YOU AND WILL NEVER CALL YOU BACK!!!!