Complaint Review: Value City Furniture Warranty - Dayton Ohio
Value City Furniture Warranty NEVER buy warranty from Value City Furniture! NEVER!!!!!! Dayton Ohio
We bought a set of sofa from value city furniture this year. The salesman talked us to buy the extended warranty for the fabric. According to the salesman, it will cover all the problem with fabric except when a pet will dig a hole and ruin the form.
I asked will that warranty cover for a scratch, and she said it will. I clearly remembered asking her that because it happened to me before. I had a pant that the back pocket's zip that had made a few scratches on the old sofa. And since this happened to me before, I am worried about having a scratch on the sofa.
During the summer, we accidentally made a scratch on the sofa. We called the warranty company. They send a technician to come over and take pictures saying they will get back to us within 10 days. After waited a month, we called them back and ask what is going on. Instead of explaining what take them so long, they said the warranty won't cover for the scratch. They said the fabric warranty only cover for the rips and tears but not for scratches. This is definitely different from what the salesman told us.
There are two problems:
1. If the warranty said they will cover for rips and tears on the leather, will an average person think that they will cover for the scratches. Rips, tears, scratches. It is disgusting how they play the words and trick customers.
2. The salesman is providing the false advertisement by saying the scratch will be covered, but in the end, there's nothing for me to held agaisnt him.
We spend hundreds of dollars on a completly usless warranty! Remeber, whatever your story is, they will always find a way to avoid paying you what you deserves.
This report was posted on Ripoff Report on 10/17/2013 10:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/value-city-furniture-warranty/dayton-ohio/value-city-furniture-warranty-never-buy-warranty-from-value-city-furniture-never-d-1092608. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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