Report: #1325511

Complaint Review: Valvoline Instant Oil Change - VIOC

  • Submitted: Tue, August 30, 2016
  • Updated: Tue, August 30, 2016
  • Reported By: Sandra — Virginia USA
  • Valvoline Instant Oil Change - VIOC
    14103 Jefferson Davis Hwy
    Woodbridge, Virginia

Valvoline Instant Oil Change - VIOC Valvoline Instant Oil Change - VIOC Valvoline, VIOC Engine Damage Caused By Staff Negligence - Failing to Perform Oil Change Woodbridge Virginia

*Consumer Comment: A does not equal B

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Serviced a car on 7/7/16 on routine oil change schedule but was offered a AC service special for the summer. Sadly, agreeing to this additional AC service special resulted in a horrible experience of complete negligence by staff. Normally, oil changes are performed while you sit in the car but as soon as we agreed to the AC service special, we were asked to leave the car and go to the waiting area. A staff member immediately entered the car and drove it away to another side of the building to perform the AC service. After a wait of over 40 minutes, the car was driven the front of the building from the AC service area without ever being returned to perform the Oil change. Two weeks later, the engine seized. After towing the car two repair shops who both confirm the oil was never changed and that there was no sign of burning oil or leaks, Valvoline rep accused us of driving above normal mileage since the last oil change (this was less than 200 miles from the day of the oil change to the time the engine seized. I pleaded with them to review their own security cameras to confirm that they performed the oil change but charged us for that service. After two weeks of waiting, no one has called and we are stuck with tow truck, rental, and engine replacement bill of more than $3000.00. After six years of using their service and numerous referrals, I am afraid this company has lost my business for life and I will preach to any one that listens to avoid their service as well. 

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#1 Consumer Comment

A does not equal B

AUTHOR: Robert - (USA)

First off if they charged you for an Oil Change and did not perform it you have a very valid complaint and in addition to getting your money back for the service, one that you may be able to file a formal complaint with your states agency that ovesees repair facilities.

However unless there are pre-existing issues a car's engine will not "seize" up by being 2 weeks overdue for an Oil Change.  Even if there are pre-existing issues an "overdue" oil change is not going to cause this.  Now, if you are saying that there was no oil in the engine, then it is a case where your car won't make it 20 miles..let alone 200 miles before it seizes. 

In addition your vehicle should have warning lights that alert you to various issues, one being low or no oil pressure.  So did those lights go off indicating that your car was low of oil? 

So again in both of these cases you are going to have a very tough road trying to prove any connection between them not performing an oil change and your engine seizing up.

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