Complaint Review: Valvoline Instant Oil Change - VIOC
Valvoline Instant Oil Change - VIOC Valvoline Instant Oil Change - VIOC Valvoline, VIOC Engine Damage Caused By Staff Negligence - Failing to Perform Oil Change Woodbridge Virginia
*Consumer Comment: A does not equal B
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Serviced a car on 7/7/16 on routine oil change schedule but was offered a AC service special for the summer. Sadly, agreeing to this additional AC service special resulted in a horrible experience of complete negligence by staff. Normally, oil changes are performed while you sit in the car but as soon as we agreed to the AC service special, we were asked to leave the car and go to the waiting area. A staff member immediately entered the car and drove it away to another side of the building to perform the AC service. After a wait of over 40 minutes, the car was driven the front of the building from the AC service area without ever being returned to perform the Oil change. Two weeks later, the engine seized. After towing the car two repair shops who both confirm the oil was never changed and that there was no sign of burning oil or leaks, Valvoline rep accused us of driving above normal mileage since the last oil change (this was less than 200 miles from the day of the oil change to the time the engine seized. I pleaded with them to review their own security cameras to confirm that they performed the oil change but charged us for that service. After two weeks of waiting, no one has called and we are stuck with tow truck, rental, and engine replacement bill of more than $3000.00. After six years of using their service and numerous referrals, I am afraid this company has lost my business for life and I will preach to any one that listens to avoid their service as well.
This report was posted on Ripoff Report on 08/30/2016 03:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/valvoline-instant-oil-change-vioc/woodbridge-virginia-22191/valvoline-instant-oil-change-vioc-valvoline-instant-oil-change-vioc-valvoline-vioc-e-1325511. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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