Van Glam House of Beauty Refused to return a product to me or offer me a refund, thereby stealing money from me San Diego, CA Internet

I ordered $200 worth of hair extensions from April. When I received the extensions, I was not happy with the quality and requested a refund. She said that I could send them back and she would look at them. She then made several videos putting the blame onto me that the product wasnt high quality (which I disagree with). She refused to give me a refund, which I was ok with. I then asked her to send me back the extensions because apparently they were "perfect" in her opinion. She said she would send them back, and several weeks passed and I asked her where the extensions were, and she said that she was busy and forgot to send them but she would right away. Again some time passes and I ask again where they are, and she says that she is making me new pieces to send to me because she feels bad. So I continue to wait, and then I ask her again where my extensions are, and she stops responding to me. I send her several more messages and she never responds. So I contact Etsy, the website that facilitates the transaction between us, and apparently I am just outside of the date that im allowed to file a claim against her. Basically she led me on to believe she was going to send the extensions just so she could make it impossible for me to file a claim against her. What she did to me is make it impossible for me to file a claim against her or write a review because it is outside of the date that I can stand up for myself. So basically she sold me a bad product, when I returned it, she didnt give me money back or the product back, meaning she stole money from me.