Van Tuyl - Vandergriff Honda ripoff does not honor quotes given in writing and lies Arlington Texas

On August 7, 2004, my husband made a valient attempt to purchase a new Honda Element from this dealership.

After several hours of negotiations, an offer was made on the part of this dealership; "I will own this vehicle today for $xx,xxx." was put on the table by the sales staff. This quote and the several quotes prior to this included side air bags.

The quote was verbally verified as well as in writting. The sales staff took the quote back to management and the quote was DENIED. The staff came back and said they could not honor the quote that they had just given!

Once the upper managment had gotten involved, my husband felt as it he was being lied to over and over again. My brother, who was with him, stated to them that this was no way to run a business and that they should honor it as a good faith gesture and take the loss and chalk it up to experience.

Management then said this was not their fault and that they weren't going to lose money. They then tried to blame the mishap on us; stating that we should have known it wasn't the right model for that price.

Needless to say, the purchase was not made from this dealership. We ended up purchasing our vehicle from David McDavid in Irving (Ryan Gimell, salesperson). In fact, David McDavid phoned Vandergriff to have that vehicle sent over to their dealership in order to sell it to us and Vandergriff refused, knowing it was us that wanted to purchase it. It was the only one in the area with side air bags.

Stay away from Van Tuyl dealerships...let them know Texans are not going to put up with horrible customer service,...we know better.

Texas Dealerships

Crest Infiniti/Cadillac/Olds/Isuzu
2701 N. Central Expressway
Plano, TX 75075 972-578-7511
www.crestcars.com

Courtesy Chevrolet
7777 Katy Frwy
Houston, TX 77024 713-686-7777
www.courtesychevy.com

Joe Myers Ford
16634 N.W. Freeway
Houston, TX 77040 713-896-8200
www.joemyersauto.com

Joe Myers Mazda/Kia
16500 N.W. Freeway
Houston, TX 77040 713-937-7800
www.joemyersauto.com

Joe Myers Mitsubishi
16486 N.W. Freeway
Houston, TX 77040 713-937-8080
www.joemyersauto.com

Joe Myers Toyota
19010 N.W. Freeway
Houston, TX 77065 281-890-8700
www.joemyersauto.com

Lone Star Buick Pontiac GMC
1600 Highway 380W
McKinney, TX 75069 972-562-0290
www.lonestarautos.com

Reliable Chevrolet (TX)
800 N. Central Expressway
Richardson, TX 75083 972-952-1500
www.northtexaschevy.com

Showcase Chevrolet
5327 LBJ Freeway
Dallas, TX 75240 972-233-3500
www.showcasechev.com

Town East Ford
18411 LBJ Freeway
Mesquite, TX 75150 800-264-7510
www.towneastford.com

Toyota of Richardson
1221 N. Central Expressway
Richardson, TX 75080 972-238-4400
www.toyotaforyou.com

Van Chevrolet (TX)
1700 S. I-35E
Carrollton, TX 75006 972-389-6700
www.vanchevytexas.com

Vandergriff Acura
1333 I-20E @ Collins
Arlington, TX 76015 817-467-1000
www.vandergriffacura.com

Vandergriff Chevrolet/Buick
1200 I-20W @ Cooper
Arlington, TX 76017 817-557-1200
www.vandergriffchevrolet.com

Vandergriff Honda
1200 I-20W @ Cooper
Arlington, TX 76011 817-275-3371
www.vandergriffhonda.com

Volvo of Richardson
1321 N. Central Expressway
Richardson, TX 75080 972-644-1700
www.volvoofrichardson.com

Westway Ford
801 W. Airport Freeway
Irving, TX 75062 972-659-0333
www.westwayford.com

Michelle
Arlington, Texas
U.S.A.