Vanilla Reload Network I requested a vanilla reload refund for over a month now and they keep putting the status as pending and keep asking me to call them again in few days to check on the status of the refund. It was originally approved online but they will not send the refund check. This is not right. This company is a fraud. Nationwide

I bought 4 vanilla reload cards and put $500 on each card. I decided later in the day that I don't need to use the cards. So, I called the Vanilla Reload Network for a refund. I was informed that I can request the refund online. I requested the refund online on 11/3/14 and it was approved and I was informed that it will take 10 days for processing. After 12 days of waiting, I called the vanilla reload network again for follow up and I was told that the refund was put on hold until I send the documents (copy of front and back vanilla reload card, receipt and my ID). I sent all the required documents and with multiple calls for follow up, they are still not releasing my refund money. It's over a month now since I requested the refund. This is so wrong. This company can't be doing this kind of poor services.