Report: #1130142

Complaint Review: Varsity Lincoln Novi - Novi Michigan

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Ripoff Report is Xcentric Ventures

Submitted: Wed, March 12, 2014
Updated: Wed, March 12, 2014
Reported By: Brennon — Allen Park Michigan

Author Not Confirmed

Why?

Varsity Lincoln Novi 49251 Grand River Ave Novi, Michigan USA

Phone: (248) 305-5300
Web: varsityag.com
Category: Auto Dealers

Varsity Lincoln Novi Bad Sales Tactics Novi Michigan

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From: Brennon Thompson <brentandangie8801@att.net>
To: "lisad@varsityag.com" <lisad@varsityag.com>
Cc: Brennon Thompson <brentandangie8801@att.net>; "angela.thompson@meritor.com" <angela.thompson@meritor.com>
Sent: Tuesday, March 11, 2014 12:00 PM
Subject: Re: Thank you Brennon

This is Mrs. Thompson.

Our meeting with Mike Cash and the test drive was great Brennon and I picked out the 2008 Lincoln MKX made the down payment was to pick the car up on Monday and then informed on Monday that the car could not be purchased due to defects. I personally was not very happy as there were no other vehicles offered within the price range in which Brennon had been approved for. As we picked a vehicle and then be toldf that we couldn't obtain it due to no issue of ours there should have a least been some efffort to find another vehicle comparable to what we wanted researched for to appease your former customers. Instead we were offered cars that were more than we were wanting to spend and not at all what we were looking for.

I cannot understand how in the world a car could be listed for sale and not be sellable. I simply asked that the interior be detailed, the dent fixed and the mirrors which did not move but in one direction be fixed just to be told that the cost of the repairs would be too costly and that the interior could be cleaned but still be dirty. That makes no sense to me. My family has been in the detailing and car repair business for quite some time and to be told that something could not be cleaned is ludicrous.

This is disturbing if this is the best that Varsity Lincoln can do.

Sincerely,

Angela Thompson

From: "lisad@varsityag.com" <lisad@varsityag.com>
To: brentandangie8801@att.net
Sent: Monday, March 10, 2014 11:27 AM
Subject: Thank you Brennon

Hi Brennon,

Thank you for visiting Varsity Lincoln. How was your test drive?

I'm here to make sure you received excellent customer service from Varsity, so if anything was missed or any of your questions weren't fully answered, please let me know and I'll make sure you receive the information.

I look forward to hearing from you and appreciate the opportunity to assist you with your new vehicle!

Best Regards,

Lisa Damico

248-374-3412

Report Attachments:

This report was posted on Ripoff Report on 03/12/2014 09:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/varsity-lincoln-novi/novi-michigan-48374/varsity-lincoln-novi-bad-sales-tactics-novi-michigan-1130142. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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