Vasta Cricket Portland or Cricket prepay Cell Phone Falsely offered Life line in Kentucky making total payment $27.00 pre month was getting for my 70 yr old mother. I am in Mauckport, In Cricket has no service here ask them to put in my name and auto Internet

Sharon,    Shivley,Ky 40216  

Was told they had life line there and would give me a savings from $42.85 to 27. I had to drive over 50 miles to the corperate store to activate life line. On 7-04-2011 I placed the order and next day recieved the phone as soon as I activated it they too $74.54. Next month was charged $27.  believinf i had life line for my mother.  On (-02-2011 cricket with drew 42.45.  I called and ask why they advised I was not signed up for Life line and i could go back to any 4 Stores on Dixie Hwy in Louisville,Ky and activate it.

This is over 50 miles away and i suffer from a broken hip not yet healed and am due for back surgery.  First cricket store I went to said the could not do it .  This store was close to Valletstation ,Ky on Dixie Hwy.  I got in the car and called crickey on my different cell phone.  The kepy telling me I would have to go to the corperate office around the outter Loop.  This is about anouther 40 miles. Instead I went to the forst Cricket when I got the phone. I was on the phone with a manager telling me that the Shivley office was not a corperate office. After all of this I was advused that Kentucky does not have life line.I did not even know what was Life line but by telling me this I bought their survice and phone.  I advised they fausly sold me the wevice and I wanted my first money back and my $42.45  They had lied and I want it put back in My account.  they had me talk to a total of 11 people and some I have on tape talking to me and said they would do an investication that was (-05-11 I have yet to here or receive any money back.  they had no problem getting their money from me . Because of auto pay. Now my mother has no cell phone. that was her security. I am on disability and they took advantage of me.