VCA North Atlanta negligent pet care Atlanta, Georgia

We recently boarded Satori at your facility and I am extremely disappointed at the lack of care and arrogance of your staff, in particular your office manager.

 Your fee gouging is not a good business, delivering up surprises and pushing services that were not required.

 The office manager was belligerent and argumentative when all I wanted was to pay your inflated bill, get our dog and leave.

 Only after returning home did I discover the incompetence of your staff to attend to the basic needs of Satori during her brief stay. When she got out of the car she immediately urinated as if she had not done so in quite some time. Over the next two hours she had to keep going back outside to urinate and defecated a total of 5x.

 Her usual pattern is to defecate 1x - 2x daily so it would seem she had not done so in several days.

 Given this issue and the attitude of your office manager, I cannot see ever using your services again and certainly not for boarding.