VEDAS MED SPA IN THE WOODLANDS, TX - TARA WALKER ; CHAITALI NANGRANI, M.D. TARA WALKER CHAITALI NANGRANI, M.D. NO SERVICES PROVIDED - NO REFUND THE WOODLANDS TEXAS

We met with Ms. T. Walker & Dr. Nangrani in order to talk about what I was looking for on this procedure: Rolls in Bra Area (front & back) Upper & Lower Abs, Upper Arms, Outer Tights and Inner Tights. We were handled a Quote for $10,000+ mentioning the areas along with a diagram and an offer for HCG treatment & post procedure garment included. On this quote was referred under "Policies to Initial": "Pay in full to schedule procedure"; "Deposits and other payments are non-refundable and non-transferable"=immediately followed by "Touch ups are not determined until 4 month recovery period. Patient must maintain current weight to qualify". "The touch up procedure are at the discretion of the provider for the procedure". Leading the Customer to understand that Deposits and other payments non-refundable and non-transferable are considered AFTER the procedure. Three days later, during a visit, Ms. Walker DISCLOSED that I had to provide my own pain medicine -which my understanding was already included under quoted AMOUNT) and after mentioning during that meeting that I'd be happy to never see again my rolls in the front of my Bra Area, Ms. Walker disclosed to us that those "rolls were not included" in my investment; which left us very concerned and worried about what other issues are not being DISCLOSED properly in writing and signed by both parties. Two days later, Ms. Walker called me in to "clarify". During this final meeting, Ms. Walker & Dr. Nangrani verbally DISCLOSED that 1) Rolls in front & side "Bra Area" were considered -by them- as "Axillas Areas" and I should pay an EXTRA $1000+ to have them taken care of. 2) Ms. Walker & Dr. Nangrani call "FRONT" Flank Area only one part of the Total Flank Area; the back area they refer as "Lower Back Area" -NOT disclosed on their written Quote provided-3) Dr. Nangrani expressed that I should be "happy" with original Quote since she's "offering an under price service below market value. 4) Dr. Nangrani also disclosed that the areas to be treated was "not larger than the size of her palm" (never disclosed PRIOR to payment)

Those statements were very disturbing, not clear on exactly what I was getting for my $10,000+.- investment and immediately I requested a NEW quote on everything with a price Dr. Nangrani "felt" wasn't being underpaid (and me not getting a service deserved based on a lot of money for me but as a "favor") They both REFUSED to submit another Quote for my consideration. I left the meeting very disappointed since I was looking forward to this procedure. Finally, after talking with my husband about their failed FULL disclosure; lack of ethics and professionalism and not being confident that I would've received a service rightfully equal to an investment of $10,000+.- we decided to cancel -via email- on Oct 6th (Vedas acknowledged this by response on Oct 7th) providing NOTICE; 10+ days prior to this procedure. Ms. Walker responded on Oct 7th -via email- that her company will not issue us a Refund and instead intended to force a ridiculous $10,000+ "in store-credit"-This was NEVER disclosed to us prior to full payment-. On Oct 8th, Ms. Walker again contacted us via email to refuse our Refund BEFORE procedure based on their "Policies"-which were never properly disclosed in writing nor signed PRIOR to full payment and "offered" instead (another made up along the way so-called Policies) that IF I don't go with this procedure her office would "deduct 20%" off my $10,000+ under "Cancellation Fees" -again, NEVER fully disclosed prior to full payment.

DO NOT DO BUSINESS WITH VEDAS SPA IN THE WOODLANDS, TX. Stay far, far away unless you want give up your money for NO SERVICE.