Velocity Moving And Storage moving, storage, new york moving company, damage, moving company, new york storage New York New York

We used Velocity for moving out and storing our belongings; we chose them based on cost and proximity, and regret it heavily. Things were a bit odd from the start and we should have not disregard them. 

Storage:
1. They will do almost anything to get your business and as soon as you agree things start to change for worse. We were told initially that the first month would be free in the initial quoting only to find out later that it was a 'typo' and they meant fee not free.

2. We were promised ACed storage unit - from the damage of our belonging I can guarantee it was all but air conditioned.Belongings were dameaged by moisture and rodent infestation in the units.

3. We informed the sales rep that we had a lot of belongings for 1 bedroom- he said it is not a problem and were quoted me for a large unit saying that if we will require more storage, they will provide bigger unit at no additional cost. Needless to say, the fee went up almost 40%.

Moving:
4. We can't complain about the crew that showed up. We both helped. It was quite a shock though to find out that we were being charged big $ for tape and boxes they used. Had I known I would have purchased at Staples or somewhere for a fraction of the cost. 

5. The only two complaints about the crew is that the driver got a parking ticket and pressured us to pay- which we ultimately did. 

6. This continued until it came time for a tip. The leader of the moving crew was very unprofessional requesting more tip $ for the crew, even though we were giving a 20% cash tip for the moving portion --- the crew leader was saying that we should be tipping based on the projected costs of the moving PLUS the storage fee. Sorry, no. And asking 10 times won't help your case.

7. We were told we would get a phone call after they arrived in Bronx and unpacked- we didn't. We were informed our belongings would be in air conditioned room, all together, and that we, if we chose, could chose another company to make be from storage to our new place.

Pickup from Storage:
8. In the end, a large number of our belongings were either damaged, contaminated or both. Early 20th century antique furniture was damaged, other furniture pieces and china were damaged. boxes were missing (and could not be accounted for), there was moisture damage (no a/c!), rodents (most likely RAT) feces in a few of the boxes and more. 

9. It was almost impossible to coordinate to get out stuff from storage while using our company. Dealing with Oliver, the manager (who behaved in a very sexist way) was a very unreasonable man, and he tried to do everything possible to ensure that Velocity would be moving our stuff back (at over twice the fee) as compared to the company we ended up using.

We followed the claim for insurance reimbursement (pictures printed and paperwork mailed to the compamny Velocity provided us with on the day we collected our belongings, when we noticed a lot of the damages ) steps and it has been over 8 months and westill didn't get money back for all the damages.