Complaint Review: VERIZON RAZR - MOTOROLA CELL PHONE - Nationwide
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- Author Confirmed
- VERIZON RAZR - MOTOROLA CELL PHONE 140 West St, New York, New York 10007 Nationwide U.S.A.
- Phone: 800-621-9900
- Web:
- Category: Cellular Phone Companies
VERIZON RAZR AND MOTOROLA CELL PHONE RIP OFF! Verizon's Razr phone is designed to Generate Fraudulent Cell Phone Insurance Dollars!! New York, New York New York
*UPDATE Employee: The misinformation in this report.
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The Motorola Razr sold by Verizon is a horrible piece of garbage. In conjunction with the Cell Phone Insurance Scam, the Razr is designed to break down in within several months so that insurance companies can tack an extra $5 a month to "insure" the phone so it can be replaced. To make matters worse, the Insurance itself if fraudulent. Here was a class action lawsuit filed against cell phone insurance companies:
http://www.consumeraffairs.com/news04/2005/cell_phone_insurance.html
I've had my new Razr for several months. The only key on the entire phone that works is the red "on/off" button. The rest of the keys do not respond. The phone itself randomly shuts off even when there is a full charge on the larger battery (I purchased the upgraded battery). My wife's Razr (she uses her Razr far less than I do) has several keys that do not work, including the number 9 key - so if she or my kids are in trouble, they can't dial 911.
So, because I opted out of the extra $5 a month insurance scam offered by Verizon/Motorola, I am forced to purchase new phones and wonder if the next manufacturer is purposely building and inferior product to fuel this Cell Phone Insurance Scam!
Cellphonefraud
Glendale, California
U.S.A.
This report was posted on Ripoff Report on 10/21/2007 09:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-razr-motorola-cell-phone/nationwide/verizon-razr-and-motorola-cell-phone-rip-off-verizons-razr-phone-is-designed-to-generate-280084. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
The misinformation in this report.
AUTHOR: Paladin - (U.S.A.)
SUBMITTED: Monday, October 29, 2007
Hello I am employed by the company you are upset at. Let me fill you in with some information to counter the misinformation you have came up with or have been told. #1 it is Motorola phone that carries verizon's service. This is not an issue with Verizon's quality by any means. With that being said the phone is covered by our 1 year warranty. If there are any issues with the phone we replace it FOR NO CHARGE. There are a few possible scenarios that you have run into that you may or may not be aware of. You either have not been told this, in that case you need to visit a COOPERATE Verizon store and get a replacement. However to me it sounds like you may have already visited a store. Since you are thinking about using the insurance, the only time we tell you to use the insurance is one of two ways. Either you are outside of the 1 year, which you stated you are not. Or you have damaged the phone, either water or physical. In that case you have to use the insurance. Please understand the insurance is ONLY for you damaging the phone. We replace many phones in the store without any problems doing it what so ever.
On the insurance I would agree they are not the best to deal with SOMETIMES. However they are also not affiliated with us OR Motorola. They are their own company, and they make their own judgments. With that being said Verizon nor Motorola makes NO money from the insurance companies. So we have no reason to make a faulty phone as you say.
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