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Report: #691686

Complaint Review: Verizon Residential Phone Line - Trenton New Jersey

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  • Updated:
  • Reported By: Ashok — Jersey City New Jersey United States of America
  • Author Not Confirmed What's this?
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  • Verizon Residential Phone Line PO BOX 4830 Trenton, New Jersey United States of America

Verizon Residential Phone Line They came to repair No-Dial Tone and chrged me $100 and No-Dial Tone problem was not inside my building problem. I was not home so they took advantage of my situation. Trenton, New Jersey

*Consumer Suggestion: Easy solution

*Author of original report: Verizon Residential Phone Line. They came to repair No-Dial Tone and charged me $100 and No-Dial Tone problem was not inside my building problem. I was not home so they took advantage of my situation.

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I did not have Wire Maintenance plan.  The No-Dial tone problem was outside my building problem.
I was not home so they lied to me that it was inside wiring problem and charged me $100.
Few years ago, they used to charge $3.99 for wire maintenance.  They kept raising this fees to $6.99 first and recently they are charging $7.99 per month for wire maintenance.

I have 2 lines connected to alarm systems.  Both lines are not used to make calls or receive calls.
They are used to dial one # (alarm company) only.  So if I have wire maintenance on first line, they come to repair first line, but they charge me by saying that you do not have wire maintenance on 2nd line and problem was on 2nd line.  I never disturb both phone lines wiring so how come every few months I lose dial-tone?  Their stupid maintenance guy breaks my phone line when he comes to install new line for other customers.

This report was posted on Ripoff Report on 02/06/2011 06:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-residential-phone-line/trenton-new-jersey-/verizon-residential-phone-line-they-came-to-repair-no-dial-tone-and-chrged-me-100-and-no-691686. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 Consumer Suggestion

Easy solution

AUTHOR: Josh - (U.S.A.)

POSTED: Sunday, February 06, 2011

There is a very easy solution to your problem.  You can open up the phone box on the side of the house.  Inside, there will be a test jack.  Plug a phone in there and see if there is dialtone.  If there is, the problem is inside the house.  If there isn't, then you should call the phone company.

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#1 Author of original report

Verizon Residential Phone Line. They came to repair No-Dial Tone and charged me $100 and No-Dial Tone problem was not inside my building problem. I was not home so they took advantage of my situation.

AUTHOR: Ashok - (United States of America)

POSTED: Sunday, February 06, 2011

I did not have Wire Maintenance plan.  The No-Dial tone problem was
outside my building problem.
I was not home so they lied to me that it was inside wiring problem and
charged me $100.
Few years ago, they used to charge $3.99 for wire maintenance.  They
kept raising this fees to $6.99 first and recently they are charging
$7.99 per month for wire maintenance.
I have 2 lines connected to alarm systems.  Both lines are not used to
make calls or receive calls.
They are used to dial one # (alarm company) only.  So if I have wire
maintenance on first line, they come to repair first line, but they
charge me by saying that you do not have wire maintenance on 2nd line
and problem was on 2nd line.  I never disturb both phone lines wiring so
how come every few months I lose dial-tone?  Their stupid maintenance
guy breaks my phone line when he comes to install new line for other
customers.

Unfortunately, I do not have phone jacks for these two lines so I cannot figure out which line really has no dial tone.  Also, according to Verizon diagnoses, it always say that both lines should be working fine and there is no network problems.

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