Verizon Wireless Retailer, San Juan Capistrano Store Manager Russel Rojas, Sales person John Morgan, Sales person Jonah Pulford bait and switch, fraudulent inducement to purchase phone at misrepresented price San Juan Capistrano California

BEWARE of  unethical and overcharging San Juan Capistronao store.  POOR Customer "service",  and rude, condescending, lying salespersons and management.  GO to another Verizon store, assuming you want to work with them.  Do not give this store your money - they do not deserve it.  I consider my transaction with them to have been pure fraudulent robbery committed by untrained personnel at the direction of uncaring manager.    

San Juan Capistrano store personnel Lied repeatedly to this customer about pricing, contract terms, return policies. 

Sales person in training claims to know product and pricing, does not know how to work telephone, or how to process purchase of phone with customer requested services.  They did not even provide a manual on how to use the phone purchased - they want you to search the internet for instructions!.

Facts:  I walked into store to learn how to retrieve my voice mails on a perfectly good phone.  I did not intend to purchase a new telephone.  But a Liar sales person, and the manager both falsely claim customer can purchase better telephone for only $16.00.  Claims no additional charges.  This was completely FALSE.  I was then asked if I wanted to purchase insurance for the phone.  I said, no, that I did not want any additional costs, that I did not plan to buy a phone, but that I did so only because I was told it had more features than my old phone (which I did not care about), and that it would cost me only $16.00.  THIS WAS AN INTENTIONAL LIE.

Customer then was  fraudulently induced to sign contract for purchase price of $200.00, and to pay insurance on the phone,  but was FALSELY told contract was merely to continue telephone service at prior contract rate for old phone.   Then the bill came!!!  RIP OFF!! 

When confronted with discrepancey, Verizon agreed to remove the insurance charges, but refused to honor  $16.00 misrepresented sales price.  Why would Verizon admit the mistake as to the insurance but not as to the purchase price???? Because they are a RIPP OFF!!!

San Juan Capistrano Verizon store now refuses to provide access to store manager for customer to resolve issue.  Store personnel shield manager, claiming he does not have regular hours, manger will not provide his telephone contact information to customer,  and store personell have been instructed that manager refuses to call this customer when he is available. Store personnel tells customer she must come to the store, and if she is lucky, she will run into store manager to discuss issue.  REALLY?  IS THIS CUSTOMER SERVICE???     

DO NOT give your money to this store.  They do not deserve it.