Complaint Review: Verotel - Amsterdam Select State/Province
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- Author Not Confirmed
- Verotel Verotel Merchant Services B.V., Keizersgracht 213 Amsterdam, Select State/Province Netherlands
- Phone: 31 20 5315757
- Web: www.verotel.com
- Category: Financial Services
Verotel Verotel is holding the funds they promised to refund within 6 months of account cancellation Amsterdam
*Author of original report: Verotel Issued Refund
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Verotel decided to impose annual fees, and we cancelled the account we had with them. There was $650 balance that they had to refund to us, however they advised that refund will take place after 6 months period. Account was canceleld in Feb 2014, and it is now end of Oct 2014. Verotel did not refund the funds nor responded to our inquiries. We have been trying to contact them for weeks, but they are not replying. The email addresses we have sent emails to are:
Verotel simply ignores our correspondence. We want to get our money refunded as promised, and it seems they they are determined to steal it. It's unprofessional and extremely frustrating.
This report was posted on Ripoff Report on 10/28/2014 06:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verotel/amsterdam-select-stateprovince-1016/verotel-verotel-is-holding-the-funds-they-promised-to-refund-within-6-months-of-account-c-1185518. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Verotel Issued Refund
AUTHOR: Veronika V. - ()
SUBMITTED: Thursday, November 06, 2014
After filing report on RipoffReport.com, I received an email from Verotel. They proceeded to issuing the refund, as promised, and apologiez for not replying to my earlier inquiries. At this point the situation has been resolved.
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