Report: #1338022

Complaint Review:

  • Submitted: Mon, November 14, 2016
  • Updated: Mon, November 14, 2016
  • Reported By: Michaelflkeys — Ocean City Maryland United States of America

    USA Viator Tours Held nearly $1,000 for 45 days for excursion booking only to tell us its not available Bahamas Internet

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My family & I were spent nearly $14,000 for the six of us to go on a cruise. This was to be the first cruise for both kids + mother & father, so they were extremly excited to go. We decided to use a 3rd party to book excursions at the diffrent ports, so we found Viator. We booked a Dolphion Encounter trip on New Years Eve day for the six of us which cost nearly $1,000 for the six of us. We went to to book the excursion which processed the payment and sent us a confirmation that we were booked for this exciting excursion in the Bahamas. About 45 days went by when we got an email from telling us that the TIME 9:30am was no longer being offered by the Dolphon Encounter coompany (is not viator they are simply a lead service who brokers to the individual excursion companies globally) so we asked if they could make an exception and offer any other time, only for them to come back to tell us they could not & were going to refund us. [continued below]....

..... This left us STUCK because the time of the year being the HOLIDAYS and not much time left considering most the available excursions at the ports were already BOOKED. It has been five days and we have still not received any written correspondence "confirming" the refund was even processed so we are very dissapointed and frustrated at the same time. After researching, we discovered that is nothing but a lead service website that charges companies to list on their site so when somoen books they take their cut off the top & sent your request for booking to the ACTUAL excursion company who offers it. We highly reccomend going DIRECTLY to the company rather then a 3rd party lead service to avoid this from happening to you. If you are going on a cruise we highly reccomend you use the cruise line DIRECTLY not a company like Viator who has NO CONTROL over the services offered my the actual provider of service.  If we dont receive our refund today we will be calling the credit card company to do a chargeback in order to get our money back for a service that just wasted our time and held our money. AVOID THEM AT ALL COST!!!!

This report was posted on Ripoff Report on 11/14/2016 06:55 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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