Complaint Review: Victorias Secret WFNNB - Columbus Ohio
- Victorias Secret WFNNB www.wfnnb.com Columbus, Ohio U.S.A.
- Phone: 1-800-695-9478
- Web:
- Category: BBB Better Business Bureau
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I recently received a "courtesy" call from Victoria's Secret- WFNNB saying that I had an outstanding balance of $200. I have had an account with them since 2005 and paid all of my bills on time. The last charge I had made was in July of 2007 for $38. I had also paid on this bill in August. However, since August, I received no statements saying that I had owed money.
This company waited 6 months until my bill was 5X what it should have been and then made a call. I had no idea that i even owed any money since I wasn't receiving any statements. The representative told me that my address was incorrect on the system (although I hadn't changed it since July?) but because they hadn't received any returned statements, they had no proof that I wasn't receiving them. I would think that having an incorrect address on the system would be proof enough! They cornered me on the phone saying that they would renew my credit, but only if i paid the full balance. Not only did i pay the balance in fear for my credit report, but also a $7 processing fee-- a slap in the face.
I was very upset about this and questioned the integrity of this company. I found the Report: #284224 to be an almost exact occurence of my situation.
I was charged for someone else's mistake and mislead to believe that if I owed money on my card, that I would receive a bill. The company told me that they are NOT REQUIRED to do this!
N
Birmingham, Michigan
U.S.A.
This report was posted on Ripoff Report on 01/18/2008 04:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/victorias-secret-wfnnb/columbus-ohio-43218/victorias-secret-wfnnb-thieves-columbus-ohio-301359. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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