Complaint Review: Vida Group - Purto Vallarta Other
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- Vida Group Avenida Pasea de la Marina Sur 220 Purto Vallarta, Other Mexico
- Phone: 18002929446
- Web: www.vidiavacationclub.com
- Category: Public Relations
Vida Group Grand Bliss, Grand Mayan Burned again by Vida Purto Vallarta Other
*Author of original report: More of the same!
*UPDATE Employee ..inside information: Give us an opportunity to make things right
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
We have had a 3 year fight with the Vida Group. We bought in 2011 at the Grand Mayan. When we tryied to book in 2012 we had to fight to get in and then we got a first floor jungle unit (not what we were told when we bought). Went to customer service to resolve and was told we had to go to a specialist. We did that and by the time it was all over we bought an up grade to the Grand Bliss ( big mistake). Were told agian that thing would be better and would be able to book rooms as long as we did 8 months in advance for Grand Bliss and 6 months in advance for Grand Mayan. Well today was our 6 month date and we got on the phone at 7:00 am to book two weeks and after 1 hour on hold we were told it was sold out! So, I have paid thousands of dollars and still can't use the unit I want when I want when I follow thier rules.
They have seemed to over promise and under deliver yet again. I have more to the sales pitch but it is just more of the same.
This report was posted on Ripoff Report on 08/01/2014 07:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vida-group/purto-vallarta-other-48335/vida-group-grand-bliss-grand-mayan-burned-again-by-vida-purto-vallarta-other-1166635. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 Author of original report
More of the same!
AUTHOR: NOT SO AWESOME - ()
SUBMITTED: Tuesday, August 05, 2014
Well we did get contacted by the Vida Group on Friday. They did call me back on Friday afternoon, only to tell me that they have not worked out any solutions for us and they would call back on Monday to update us. Well it is no Tuesday and we have not heard back from them YET! It is again more promises made and not kept.
I am starting to think the only way to fix the problem is to go there (not going to stay on grounds) and start screaming at check in about the rip off. That should help with sales that week :).
#1 UPDATE Employee ..inside information
Give us an opportunity to make things right
AUTHOR: Grupo Mayan - ()
SUBMITTED: Friday, August 01, 2014
Dear Not So Awesome:
We have been notified about your comment. We regret that your experience with us has not been as expected; though, we trust our representatives provided you options as we have many locations throughout Mexico for our members to discover.
Nonetheless, since we are committed to help you experience the advantages that your membership grants you, one of our representatives will be reaching out to you.
As one of the most reputable vacation club sellers and top beach resort developers in the Mexico, our goal is to address all of our client's concerns to preserve top customer service.
Thank you for your time.
Sincerely,
The Customer Support Team.
Related Reports
08:57 PM
New 
Updated 
Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
