Complaint Review: Vida Vacations/ Vida Lifestyles
Vida Vacations/ Vida Lifestyles Vidanta Vacations Vida VacationsVida Lifestyles , Vidanta Group We were FOOLED DON’T become a VICTIM to the lies of VIDA VACATIONS (Vidanta Group) Scottsdale Arizona & Mexico Nationwide
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I sure wish we would have researched online ALL the information on Vida Vacations prior to attending a lie filled presentation by this company and their sales employees. It is very eye opening to find out that this is and has been a huge issue with Vida Vacations. They keep people all day to “break them down” and in the end you are hungry, tired and just want to get back to your vacation and don’t realize you are being conned.
It appears NOTHING has changed over the years they have been “selling” timeshares to people. In fact, if anything they have relished in their success and their ability to adapt to cover themselves in their contract using recorded calls and an additional “3rd party call” to be taped always referring to the contract and not what their sales people say to get you to sign.
If the company had ANY integrity at all or was actually legitimately conducting ethical business they would stand by what customers are saying and release people from their contracts based on the lies their sales people tell. I keep seeing the same comments over and over again which leads me to believe they encourage their sales people to do and say anything to make the SALE.
I have never seen a business not work to resolve the issues of customers who don’t want to be associated with them. If Vida Vacations is so WONDERFUL, ETHICAL and LEGITIMATE they would have positive reviews and customers knocking down doors to buy. They would not need to FORCE people to stay in a contract that was deceptively presented to keep the money flowing in their pockets.
At this point I have found 5 lies that were told to us and I am sure if I continue to look I WILL uncover more however enough time has been wasted to this point.
Here are five areas of misrepresentation and lies that we have uncovered in the month since our purchase. These questions below were asked by us several times to different sales representatives to confirm we had the correct information. One of our mistakes was not to have them “show us where in the contract this was”.
- Vida dollars DO have a 1 year expiration (we were told there is no expiration)
- The weekly rate DOES increase over time (we were told it was a locked in and a fixed rate)
- Vida dollars can ONLY be used on the Vida website & ONLY with select vendors (we were told as long as a business has a website where you can purchase online you can use Vida dollars)
- We would have access in 7 -10 business days to the Vida Lifestyles & Vida dollars so we could look and see all the wonderful choices. (When I did not receive my user name and sign in after 20 days I sent an email. The response was “oh it can take 30-60 days or so” Well we are past 30 days and still nothing.
- If you need to cancel a reservation there is a $50 cancellation fee. Again we were never informed of this but when I complained to the representative I was once again told “it’s in the contract”. Bottom-line: If a customer asks and is told that there are no fees but when the customer calls back to cancel they are told “it’s in the contract you signed”
Also interesting with all their contract paperwork they have to cover themselves against us awful noisy customers who don’t like to be lied to – go figure. When you cancel a reservation they WON’T or CAN’T give you a cancellation number for confirmation. Who doesn’t provide a cancellation number? DISHONEST COMPANYS like Vida Vacations that’s who!!!!
We have made attempts to communicate with Vida customer service to receive our deposit refund and void our contract without success. We were NEVER give the time to read our contract during the presentation and always rushed through the contract with the sales people pointing out the parts they wanted us to see “selective representation”.
Please if you want a timeshare there are many other companies we have worked with that are great. ViDA VACATIONS IS NOT ONE OF THEM! Staying at one of their resorts (Mayan Palace, Grand Mayan Palace, The Bliss, The Grand Bliss, Grand Luxxe) only supports their unethical behavior and provides them the money to continue to fraud people. My hope is that one day they will be held accountable for their actions and fraudulent behavior. Please don’t support them – stay somewhere else.
This report was posted on Ripoff Report on 08/14/2016 11:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vida-vacations-vida-lifestyles/nationwide/vida-vacations-vida-lifestyles-vidanta-vacations-vida-vacationsvida-lifestyles-vidanta-1322434. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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