Report: #1374993

Complaint Review: Vidanta Lifestyle

  • Submitted: Tue, May 23, 2017
  • Updated: Tue, May 23, 2017
  • Reported By: Dee — San Carlos California USA
  • Vidanta Lifestyle


Vidanta Lifestyle Vidanta Vidanta Timeshares Vidanta Resorts BULLYING TACTICS Mexico Nationwide

*REBUTTAL Individual responds: Please delete

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 My girlfriend and I went to Mazatlan for a holiday at the beginning of May. We got a getaway from II and stayed at the Sea Garden. We were offered some very low end incentives (brunch, 10% off hotel purchases, 500 peso room credit and city tour) in exchange for going to an "Update." We spoke with one of the sales reps Trevor who was informative and respectful. We advised him of our previous experience dealing with Vidanta and that what was presented verbally always sounded like such a good deal but we could never get it in writing. His words of advice were if they will not give you what they are offering in writing then do not sign

anything. He proceeded to explain the benefits of the Vida Lifestyle Program. Everything which Trevor presented seemed reasonable and good and something that would fit into our lifestyle. I then asked him to see the contracts. He brought me the contract for the one month timeshare usage purchase and for the Vida Lifestyle Program. We took a quick review of the few pages of the two contracts and did not see anything that was represented to us verbally written in the contracts. Trevor stated that there was a more detailed contract and held his fingers up showing that it was about an inch thick worth of paperwork. I told him fine, I'm ready

to buy as soon as I can read your contracts. Since we are staying here for the week if you can give it to me I'll read it with in the next day or two and let you know if we have a deal. He stated that he did not know if that would be possible he then got up from the table. A few moments later a 35 year old man named DUCOTE ROBERT DONELY came to the table and said that my request to see the contract was only a tactic not to do the deal. I told him he was entirely wrong that I wished to read what I would be signing before I signed. He became very rude, belligerent, loud, uncooperative, contradictory and dismissive about my request and said

the only way that I could see a contract is if I did the deal and paid the money. I told him that that was ridiculous at which point he immediately stood up towering over me trying to be overbearing and overpowering. He was an absolute jerk and bully threatening me with "Open your mouth again and I will have security go to your room, pack your bags and physically remove you from the property immediately." At this point my girlfriend and I stood up and I said I have never heard of such a thing and like a little child DUCOTE DONLEY said "go ahead go ahead say another word. I would enjoy nothing better than having you thrown off

of the property." We turned around and left the presentation room. The first representative Trevor stated that the programs that were being offered were different because they were now doing business in America. I'm not sure yet of this statement but I'm going to enquire further to see what remedies civil and criminal can be levied against this bully DUCOTE DONLEY. WARNING TO ALL. Stay away from VIDANTA and this very immature and unprofessional little boy. They represent they are not like other timeshares but in reality they are worse. Heed the advice their representative gave to us. "IF THEY WILL NOT PUT IT IN WRITING DO NOT SIGN ANYTHING."

This report was posted on Ripoff Report on 05/23/2017 07:12 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Individual responds

Please delete

AUTHOR: Unfairmaz - (USA)

  I have lived and worked in Mexico since April 2008. I have paid dual taxes in the USA and Mexico since this time. On average I almost pay 54% on gross earnings between both countries. I do this because this is a legal requirement and I always fulfill my obligations. I am also a legal permanent resident in Mexico. Over 1,700 families have become members of VIDANTA by myself alone during my 9 years of employment. I have never had a complaint during these 9 years! In fact some of my members have even stayed at my home on numerous occasions due to our positive relationships. I repeat. 1,700 families, 9 years..... zero complaints!

Unfortunately, I cannot say anything either way, since I myself only spoke with you for only five minutes, maybe less. You asked for a manager to come to your table and to talk about the contracts and even to change the contracts if possible. I brought you the contracts and we went through the points you did not like. I explained to you that we cannot change the contracts for individual clients, that they are the same company wide. You said that this was a scam. I then explained to you that contracts are always written years in advance by the developer. And of course that this was in the benefit of the contractor/developer because he is the person writing them. I also said that if this was not suitable that you did not have to be a member.

I was the one who said if what you want is not in writing dont sign it. If this came across the wrong way. I deeply apologize. But, You then chose to make a larger scene out of this because it appeared that your girlfriend who is from Puerto Vallarta where you also live, was interested in being a member, not yourself. You yelled that it was a "F&$@ING SCAM! " and that I was a "F&$@ING JERK". I asked you to calmly please stop cursing. You then stood up and said that you were a "F$&@ing Lawyer". I then said to you that, " that was nice, but if you cursed at me again in my place of business i would have you escorted off the property" . You then started foaming at the mouth and started shaking.... But yes, you are right in your post, at that point my buttons were pushed and I did say " please curse one more time at me so i can have you escorted off the property" For that i apologize, I lost my temper.

That is not who i am. I will always feel shameful for that loss of control. In my defense, being cursed at three times in your face is a lot to handle. I will though work on this, just incase this is to ever happen again in the future. On a final note. Internet posts do not solve anything. All you have done is defame my name three times and to drag it in a one sided mud slinging fest. You have damaged my name and my reputation. Now when someone googles me this will come up. This could actually affect my source of income. To do this, this way is unfair. It borders defamation. You sadly have done this on numerous websites. I ask you to please reconsider. This is a form of cyber bullying!! Do the right thing. Delete my name from your post or delete your post all together. If it helps in anyway. I will eat humble pie and apologize once again. I am sorry. I hope you decide to do what is right.

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