Complaint Review: Vidanta Mayan Nuevo Vallarta
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We were shopping at a grocery store in Puerta Vallarta Mexico near our hotel, The Crown Paradise Golden. We needed help with our purchase and a man approached us called Javier Batrista who was able to answer our questions in English. He noticed we were wearing wrist bands indicating we were timeshare holders of The Crown Paradise Golden. Trying to promote his timeshare at Vida Vacations, he offer us discounted rates for numerous tours and shows in Puerta Vallarta. All we had to do was go to the presentation with their free breakfast for 1 1/2 hours and not ask any questions. This actually took us 6 hours at this resort. Jorge tried to get us to buy into what they said was not a timeshare, but ownership
in the resort. To do this, they wanted to purchase our Crown Paradise Timeshare. Of course we constantly said NO to all of their offers. Since we said NO to all their offers. For the exit interview they took us to their basement where Rick said he works for the owner of the company and offered us a plan for $3000.00 that they claim belonged to someone else that could not make their payments, like a foreclosure. This had no ownership to the property, but the right to use for a small fee. He claimed that we could use it in 3 year increments, with 1 week for each year. It was possible to use all 3 weeks in 1 year, but then you would have to wait until then next set of 3 years to get 3 more weeks. We asked about the time limit
on the contract and he told us it was for a lifetime and could be passed on to any family members or children. The fact is this was a trial contract and was not explained like that to us. They did give us a voucher for $3000.00 to up grade at the end of 3 years as stated in the “Additional Membership Benefits”, but the voucher says good for 2 years and not sure the reason for the upgrade. They just told us here is a vouch to use at the resort. It was never explained the relationship of Destinos Unlimited and Vida Vacations. We thought we were dealing with Vidanta Vacations, a large resort in Mexico but it is with Destinos Unlimited in Arizona. We were offered a free week to be used during off season for a 2 Bedroom unit.
There is also a $99 fee We were so worn down during the 6 hours, we did not ask. We were in such a remote area that I am not sure how we would have found our way to catch a taxi back to our resort had we not made the purchase. We have been scammed and lied to throughout this entire presentation and they know how to play mind games. We are both highly educated adults and we want our $3000 refunded. Cancellation Period There exists a five (5) day period of cancellation ( I believe this is 5 Mexico business days), during which the contract does not become perfected, for sales that are described as "at domicile, mediate or indirect". This indicates those sales that are proposed or carried out,
outside the local or establishment of the provider, including the rental of chattels and the rendering of services. This also applies to the selling of timeshare rights. This 5 day right of cancellation is not waivable (the buyer cannot give it up) and even if the buyer is convinced to sign a document to give it up (waive the right) that waiver is not valid and the buyer still have the 5 day right. Federal Consumer Protection Law of Mexico If you contacted the merchant, What was merchant’s response. We contacted the Vidanta Vacations on November 5th at 5:02Pm central time once we arrived back in the States requesting to cancel the contract and a full refund. Talked to Iliana at 1-800-292-9466 requesting a refund which
was within the 5 day cancellation of a contract for Mexico and 3day for USA. She was going to have someone call us within 48 hours. She gave us a task # . Received a call back Wednesday November 9th at 3PM from Luke Benton we assume from Vidanta Vacations in Mexico 322-226-9490. Again, he could not process a refund and would have to refer me to someone else. As of today, we have not heard from anyone else from this resort. We want a refund of $3000 because we did not get what we purchased. It is a total scam!!!!
This report was posted on Ripoff Report on 11/12/2016 08:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vidanta-mayan-nuevo-vallarta/internet/vidanta-mayan-nuevo-vallarta-destinos-unlimited-vida-vacations-lied-cheated-scam-nuevo-v-1337873. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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