VIDDYOZE Theft by deception. They took payment for software on my credit card, suspended the license, saying they would refund my money, but kept my money, and I have no software service. London United Kingdom

I paid for a personal license to access Viddyoze video templates to use in making book trailers and other videos for my books. I used the license successfully for over a year. Viddyoze recently went through a platform change. Despite I had paid for a lifetime license, the videos I used just the day before, were now going to cost me $15 each. I opened up a chat box with a Viddyoze CSR. At first she said it was not a problem, and she couldn't understand why I couldn't access videos. After some back and forth, and me trying to use a video, the CSR said it was a temporary glitch.

The last time Viddyoze had a temporary glitch, I could not use the service for three days. I was upset. Then, a person named Joey Xoto got in the chat. We went back and forth. I wanted to do what I had paid Viddyoze to do. From my perspective, they had ripped me off. The chat between Joey Xoto and me resulted in him saying he would suspend my license and refund my payment. That was over a week ago. Today I went to render a Viddyoze video. Seems they did suspend my license. However, they did not refund my license fee. Clear case of theft by deception.