Video Proffesor Rude, unclear to the point of fraud, Unresponsive to billing problems Lakewood Colorado

Unaware of the 69.95 charge, I called Billing to see what could be done. I was so confused with the Refund Policy that I began to stammer some. She was very rude at my state of confusion, even at one point accusing me of "stealing [my] parents credit card"!! Even though I was flustered I proceeded to ask her what my options were. She told me that I could keep the photoshop and would allow me to choose 2 more cd sets for free, no fees not even shipping and handling, but could not refund me the initial 69.95. So, I picked 2 more CD sets and that, I thought, was the end of that. However, the next month I received another 69.95 fee!!! Hesitant to call Billing again remembering the woman I had spoken to, I simply emailed them explaining my problem. I am still awaiting their response.

Elena
Milford, Pennsylvania
U.S.A.