Report: #1114133

Complaint Review: Vine Vera

  • Submitted: Thu, January 09, 2014
  • Updated: Thu, January 09, 2014
  • Reported By: OJ2013 — Madison Wisconsin
  • Vine Vera
    West Towne Mall,
    Madison, Wisconsin

Vine Vera Skin Care Vine Vera Representatives Are Cons and Desperate for Money Madison Wisconsin

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While shopping at the West Towne Mall in Madison Wisconsin, I was stopped by a sales representative at Vine Vera. He handed me a free sample and when I had accepted the free sample, he grabbed my hand and pulled me to his kiosk to tell me more about the product he had just handed me. I was a little nervous because he was holding my hand and started his selling strategies. His name is Refael, he was foreign, had a nice suit on, but also had on some dirty sneakers. I thought to myself, "huh, how can you dress in a suit and tie, but wear some torn up tennis shoes?"

It started out with a demonstration of how the product works, then he said that I would love it after I tried it. I explained to him that I was afraid of trying products that I knew nothing about, for him to let me take a brochure and I'll do some research before I make a decision on buying a product that would cost me $149.00. So, I was like, what the hell, I'll come back and have my boyfriend buy these products for me, so I told him I didn't want to buy it and I needed to go. I had my 6 year old son who was pulling me to leave because we have been standing there for over half an hour. When I had mentioned that, he quickly changed the price and said that I would be saving50% if I bought if from him. I thought about it and said, no thanks. Then he said that he would throw in a "free" gift, Exquisite Manicure Set. Thats when I gave in. When I decided to buy these 2 products, he said that if I took just the Facial Peeling product, it would cost me $50, which was $100 less than the asking price, but if I took both, it would be $70 together. Not only that, but he didn't even stop. He kept on pressuring me to buy the Cell-Renewing Night Cream and said that he'll give it to me for $40, a $149.00 product. After handing him my card to pay for this, he some how "messed up the register" and needed to re-ring my purchase. I was a little upset because he didn't know what he was doing, and he was still holding my card. Another one of his colleague stepped in and the two of them re-rang my purchase and showed me that they had credited the first charge and was going to recharge me for this. I really just wanted to run away from their booth, but they had my card. After it was all paid for, Refael had asked me, what do I use for body wash. That's when I realized that con artist wanted me to buy more. I quickly cut him off and said, I really don't have time for this, I need to go. When I had left the booth, I called my boyfriend to see if he could come to the mall so we can get a refund because I didn't feel good about the entire experience. He was at work and could not make it. So I went back home and told him that I wanted to go back to the mall to refund my $120 skin care products that I didn't want. Before leaving to the mall, we realized that the receipt printed, "No Refunds. Exchanges only within 14 days" I was so mad, I couldn't get over it and wanted to go back to yell at them for not telling me in advance that if I'm not happy, I would get my money back.

This report was posted on Ripoff Report on 01/09/2014 06:42 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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