Complaint Review: Vintage Tub & Bath/Stufurhome - Internet
- Vintage Tub & Bath/Stufurhome Internet United States of America
- Phone:
- Web: vintagetub&bath.com
- Category: Bed & Bath
Vintage Tub & Bath/Stufurhome Sold a bathroom vanity that could not withstand moisture and blamed it on me Internet
*Consumer Comment: Team Rebutt Seal of Approval
*Author of original report: stufurhome the manufacturer...google them..see what you find
*Author of original report: And teenagers are the most likely to purchase bathroom vanity...of course.
*Consumer Comment: Lawyer?
*Consumer Comment: Vanity at fault or countertop at fault?
*Author of original report: Discussion has degenerated.....
*Consumer Comment: So
*UPDATE Employee: 2nd Vintage Tub Reply
*UPDATE Employee: 2nd Vintage Tub Reply
*Consumer Comment: I can't help
*Consumer Comment: THE CORRECT WAY TO HANDLE THE ISSUE.
*General Comment: Are you really serious???
*Author of original report: why are there ads on this site from the very companies that people are complaining about?
*Author of original report: Buy one
*Author of original report: Goodwill is the issue..not the warranty
*Author of original report: I was not aware that this was an attack site
*Consumer Comment: Sorry
*Consumer Comment: You should know, Stephanie, that when you post on Ripoff Report...
*Author of original report: You have nothing to add to this discourse
*Consumer Comment: Common complaint
*UPDATE Employee: Item out of warranty Customer rejected all other solutions
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I purchased a bathroom vanity from Vintage Tub & Bath which was manufactured by Stufurhome. Paid 891.41. for it a year and a half ago. The finish is bubbling and chipping. I am told that I am 6 months out of warranty and was offered $50.00 for my troubles. According to Vintage the manufacturer Stufurhome after viewing pictures I sent, said that .there was too much moisture and that the chipping was my fault.I explained that I purchased a bathroom sink...where moisture is going to be present and that for the price that I paid I would certainly expect a bathroom vanity (which I paid to have installed and paid a plumber to do the plumbing), would last longer than a year and a half befor it broke down. I have had no satisfaction from Vintage other than the $50.00 offer or in the alternative, to purchase another vanity at THEIR cost plus shipping and handling. Does anyone else but me see something wrong with this picture?
This report was posted on Ripoff Report on 03/28/2012 07:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vintage-tub-bathstufurhome/internet/vintage-tub-bathstufurhome-sold-a-bathroom-vanity-that-could-not-withstand-moisture-an-860719. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#21 Consumer Comment
Team Rebutt Seal of Approval
AUTHOR: The Outlaw Josey Wales - (United States of America)
SUBMITTED: Saturday, April 07, 2012
Face it Stephanie, you did not meet Team Rebutt seal of approval. They are animals who will attack every reports listed. :+(

#20 Author of original report
stufurhome the manufacturer...google them..see what you find
AUTHOR: stephanie - (United States of America)
SUBMITTED: Friday, April 06, 2012
My My...I have never seen such a viceral reaction to a complaint about a bathroom vanity in all of my years.
Imagine how all of this negative energy could be transformed into positive energy, if channelled properly, away from my vanity and into more appropriate venues.
If you all got as upset about what is happening in Syria, Somalia...the list goes on...as you have gotten about my vanity...imagine what you could accomplish!!!!!
Now, enough.

#19 Author of original report
And teenagers are the most likely to purchase bathroom vanity...of course.
AUTHOR: stephanie - (United States of America)
SUBMITTED: Friday, April 06, 2012
This is a bizarre site indeed. Could not pass this one up...Yes, of course teenagers are the most likely to purchase bathroom vanities...silly me for trying to "fool" you.
Once again, the discourse has morphed from a bathroom vanity to having practiced law...perhaps you haters need your own site to spew your venom. And if spending 3 yrs. in law school, passing the Bar, and practicing law for 5 yrs is, in your mind a "cursory acquaintance" with the law, get off your computer, stop whining about MY vanity and try it yourself.
Good luck. Oh, and if you were paying attention...the manufacturer is listed right there with the merchant at the headline of my complaint.
And to the constructive response right above yours, thank you. The top and bottom were shipped as a whole unit. I did not put anything together. Again, though, the issue is not who my complaint should be against...another morphing of this whole issue...rather, the responsibilities of an online retailer to their customer.

#18 Consumer Comment
Lawyer?
AUTHOR: Flynrider - (USA)
SUBMITTED: Friday, April 06, 2012
" I think my State's Attorney General may want to take a closer look at ripoff report and a conflict of interest concerning their stated mission....and what is really going on. And intend to see that they do. "
I'm sorry, but I can't imagine anyone capable of passing the bar could possibly post such an inane comment. Seriously, that's something I would expect from a teenager who was trying to pretend to be an attorney on the Internet.
I must admit that the overblown reaction to others' opinions (in this public forum) had me leaning towards believing you, but the comment above gave you away. It's just too stupid to have come from anyone with more than a cursory acquaintance with the law.
For the record, I'm also of the opinion that the retailer owes you nothing. Your complaint is with the manufacturer and should have been posted accordingly.

#17 Consumer Comment
Vanity at fault or countertop at fault?
AUTHOR: Just Interested - (USA)
SUBMITTED: Friday, April 06, 2012
Although it is not clear in your first photo (out of focus and too much light on the counter surface), we would suspect, based on the damage which is visible, that your countertop does not have a vanity top which has a "drip lip" which is designed to keep water from dripping over the edge of the countertop and onto the veneered finish on your vanity. We assume that is a veneer finish, rarely one sees solid hardwood any more.
When laving we all tend to be a bit, shall we say, messy when it comes to water - consequently, IF there is no drip lip, the water will run down the edge of the countertop, follow the curve and ooze onto that veneer. After time it will penetrate under the veneer causing it to seperate from whatever sub-strata the veneer is attached to.
If your top has no drip lip contact the company which installed your vanity top - ask if you have any recourse. Please do not misconstrue our intent in this reply, way too many acerbic back and forths already. We merely would like to point out that the fault may not be with the manufacturer, rather, it may be that possible lack of a drip lip.
Stay warm, safe and happy.

#16 Author of original report
Discussion has degenerated.....
AUTHOR: stephanie - (United States of America)
SUBMITTED: Friday, April 06, 2012
Who knew that my complaint about a bathroom vanity would morph into a hatred of attorneys, discussion about what I should know, don't know, as an attorney should
.... blah blah blah.
Folks, I reported a problem that I had with a merchant. Suddenly it has taken a nasty tone. Being new to this site, I expected to have rebuttals from the merchant and people who have actually dealt with this merchant...either liking or disliking.
I never expected to be insulted, belittle, and attacked...for having a legal background.
I'm amazed at the level of interest that my little complaint has generated...from people with no vested interest in the issue in the first place.
This will be the last comment I ever make on this site...folks, there are far too many important issues for you to address in the world. Writing a dissertation about my complaint should not be the focus of your attention.
Please spend as much time as you have here writing to your legislators about world hunger, child slavery, war on women and the like.

#15 Consumer Comment
So
AUTHOR: Ramjet - (U.S.A.)
SUBMITTED: Friday, April 06, 2012
So why even have a warranty period at all. Just support it forever. Does that seem reasonable? Or maybe it should just be in effect until YOU need it. Then it can expire. Does that seem reasonable?
Yes, you can report issues here to warn other people. However, not every one will necessarily agree with your position and that's good thing. Why should everyone just automatically accept everything you say as the ultimate truth and your conclusions as the correct ones.
I disagree with your position and so do a few other people. You may well get responses supporting your position too and that's good too. That's what forums are for.
You can't deal with differences of opinion and you're an attorney? That's pretty funny.

#14 UPDATE Employee
2nd Vintage Tub Reply
AUTHOR: Vintage Tub - (United States of America)
SUBMITTED: Friday, April 06, 2012
Although I typically dont continue discussion threads after I present our case, I believe that I need to clarify a few points.
First, you chose a public forum to air your grievance. The key word here is public. Everyone has a right to comment. Ramjet can speak his mind just as much as Ken can. They can support or attack either of our positions as they see fit. If they are disrespectful or off-topic, the community will call them out or ignore them. Personally, I avoid ad hominem attacks because they are needlessly inflammatory, add nothing of value to the discussion and can make the writer of those words look petty.
Secondly, I disagree with your assertion that we are not acting in good faith or with good will. Your complaint is with the manufacturer not with us. If a manufacturer wants to offer unlimited replacements for all reasons for any length of time then that is their prerogative. If they do not, well then that is their prerogative as well. I think that Vintage Tub has made the best possible argument to the manufacturer and offered multiple alternatives to try and please you.
Thirdly, I also want to encourage EVERYONE to read the comments about our business. I think they clearly show how we treat our customers. Sometimes we make mistakes and properly get called on the carpet about it. Other times, customers make unreasonable demands and expect us to placate them. Whatever the case may be I try and answer every complaint respectfully and completely as I become aware of them.
My family started this business about 15 -20 years ago under my parents back deck. Today we are pushing $25 million a year in sales, shipping tens of thousands of orders annually and growing so quickly that we have had to literally slow our growth so we can handle the challenges of this expansion. Of course we are going to make mistakes.
I do not mind people seeing those mistakes - even the genuinely spectacular ones. Here is a prime example (my apology appears on the middle of page 4):
http://www.remodelcrazy.com/forum/showthread.php?t=10727&page=4
When we screw up, we are willing to admit our mistakes and make it right. When we are in doubt about a situation, we side for the customer. However, when we can prove beyond any reasonable doubt we are not in error, we stand our ground. We do this because we want to save the goodwill we have with our vendors to press legitimate customer issues with them. We want to put that money towards customers whose legitimate demands are not met by the manufacturer. Even in situations like this, where we and the manufacturer see no legitimate claim, we still offer valid alternative ways to resolve the issue.
I think folks can find enough information about us online to make a determination about how we think about customer service and corporate responsibility. If a person reads this discussion thread and finds us wanting, they have the right and perhaps even the obligation to shop elsewhere. If, on the other hand, they think we are acting properly and responsibly, then I encourage them to give us a try. In any event, we have acted within both the letter and spirit of the law. We know of no other ethically valid position to take in this matter. We have tried to help you in the spirit of goodwill and good faith. I honestly dont know what else we can do to assist you.

#13 UPDATE Employee
2nd Vintage Tub Reply
AUTHOR: Vintage Tub - (United States of America)
SUBMITTED: Friday, April 06, 2012
Although I typically dont continue discussion threads after I present our case, I believe that I need to clarify a few points.
First, you chose a public forum to air your grievance. The key word here is public. Everyone has a right to comment. Ramjet can speak his mind just as much as Ken can. They can support or attack either of our positions as they see fit. If they are disrespectful or off-topic, the community will call them out or ignore them.
Secondly, I disagree with your assertion that we are not acting in good faith or with good will. I will let my initial statement speak to just how hard we have tried to please you.
Thirdly, I also encourage EVERYONE to read the comments about our business. I think they clearly show how we treat our customers. Sometimes we make mistakes and properly get called on the carpet about it. Other times, customers make unreasonable demands and expect us to placate them. Whatever the case may be I try and answer every complaint respectfully and completely as I become aware of them.
My family started this business about 15 -20 years ago under my parents back deck. Today we are pushing $25 million a year in sales, shipping tens of thousands of orders annually and growing so quickly that we have had to literally slow our growth so we can handle the challenges of this expansion. Of course we are going to make mistakes.
I do not fear people seeing our mistakes - even the genuinely spectacular ones. Here is a prime example (my apology appears on the middle of page 4):
http://www.remodelcrazy.com/forum/showthread.php?t=10727&page=4
When we screw up, we are willing to admit our mistakes and make it right. When we are in doubt about a situation, we side for the customer. However, when we can prove beyond any reasonable doubt we are not in error, we stand our ground. We do this because we want to save the goodwill we have with our vendors to press legitimate customer issues with them. We want to put that money towards customers whose legitimate demands are not met by the manufacturer. Even in situations like this, where we and the manufacturer see no legitimate claim, we still offer valid alternative ways to resolve the issue.
I think folks can find enough information about us online to make a determination about how we think about customer service and corporate responsibility. If a person reads this discussion thread and finds us wanting, they have the right and perhaps even the obligation to shop elsewhere. If, on the other hand, they think we are acting properly and responsibly, then I encourage them to give us a try. In any event, we have acted within both the letter and spirit of the law. We also know of no other ethically valid position to take in this matter. We have tried to help you in the spirit of goodwill and good faith. Here is where we stand. We can do no other.

#12 Consumer Comment
I can't help
AUTHOR: MochaG - (United States of America)
SUBMITTED: Friday, April 06, 2012
I thought I would not write a rebuttal in this report, but after I read this until now I felt that it is and unfair judgement that I have seen all over the report from many report creators.
Your obligation is to write a clear and succinct report. People may respond to the report in whatever way they interpret. If any has a question or misunderstand your point, you should be able to answer and explain it, so that everyone understand it. The answer should not be rudely rejection but more info or explanation. Writing a clear report that everyone understands the same way is very difficult.
Reports on here are usually bias toward the creator. Many report creators would omit certain truth while exaggerating the reported truth. Some even throw in irrelevant info for sympathy. That's why rebuttals come in different directions even though they may look irrelevant. However, the good thing is that these rebuttals are likely to exposed hidden truth that the report creators intend to hide or forget.
If you expect a website like this to be just an outlet to make other clients aware of certain products, you have a serious assumption issue. There is no where pure and simple in this Internet world that NO ONE would take advantage of anything. You should read some more reports on this website in order to understand what I mean.
The starting intention of this website is good, but a few have exploited and cause doubt all over the place. There are some fault and/or spinning reports. You are an attorney, so you should be able to figure out what I mean. And if you can't take any intellectual discussion/rebuttal, I agree with you that you should have not posted on here at all.
From what I see from your original report, you are not satisfied with the company's way dealing with customer. They are selling a product which is supposed to resist the condition under the location it is being installed. You feel obligation to stop this behaviour of the company. I agree with you in this part. I disagree with you in the part that you underestimate the power of the Internet. I would expect you who is an attorney to be able to handle rebuttals better than simply brush them off.
"Goodwill is more important than any warranty....and this company is losing it very quickly."
I hope that the quote above from you applies to your profession as well because it seems to affect attorney career in the opposite way. From many attorneys I have been dealing with so far (over 100), only very few would do extra work and are careless about hourly charge. But the problem is that they are not doing that well in their career either because of their goodwill.

#11 Consumer Comment
THE CORRECT WAY TO HANDLE THE ISSUE.
AUTHOR: HUNTER - (United States of America)
SUBMITTED: Friday, April 06, 2012
I do not know the (vanity) buyer or manufacturer and have nothing to gain, other than hopefully opening everyones eyes (on how this should have been handled).
Once the complaint came in (regardless of warranty), the vanity should have been replaced with an appology. The customer would have been happy, and more than likely every time someone looked at the vanity, she would mention that it was replaced, but also that the manufacturer "bent over backwards" to please her. That is where you get "word of mouth" impact that will positively benefit the company.
Okay, so you as the manufacturer say; "we cannot give out free vanities every time someone has an issue with one, as it would be too expensive and we could not afford it". My response is, if you cannot afford to replace ALL vanities that customers have issues with, you need to seriously take a look at your production methods, personnel, or quality control, because you should not have any (meaning NO) issues with your product leaving the manufacturing plant.
If any vanity accidentally happens to get by quality control and is purchaced by a customer; who then sends in a complaint, it should (as I said above) regardless of the warranty, be replaced - With an Apology.
That is what is called good business sense, and how you would use a manufacturing quality control error to (possibly) increase your sales.

#10 General Comment
Are you really serious???
AUTHOR: strommer - (United States of America)
SUBMITTED: Friday, April 06, 2012
Your rapid fire responses to people telling you what is wrong with your whole attitude really makes you look like a complete idiot. That isn't a insult but the truth.
What law exactly is Rip Off Report breaking by having ads on the page that are from ANY company??
The sooner your big 'ol Lawyer brain can figure out this is a open forum to complain about ANY business/organization/scumbag lawyer or whatever then you will realize just how stupid you are sounding.
It would be a different story if this site was called acmewidgetssuck.com and the owner had Acme Widget ads plastered all over. But it isn't that...It is exactly what you REALLY know it is... a site that takes ALL complaints from EVERYBODY.
You sad sad sad person.
Did you really think down deep inside you infantile "I'm gonna tell the DA/ WAAAAH I'M TELLIN" MY MOMMY ON YOU" rap is gonna go anywhere? You are mentally defective if you do.
A Lawyer....sheesh.
And exactly what is the length of your self proclaimed "good will" warranty extension??? When does it end?
How long should a one year warranty be? 18 months at least?

#9 Author of original report
why are there ads on this site from the very companies that people are complaining about?
AUTHOR: stephanie - (United States of America)
SUBMITTED: Thursday, April 05, 2012
I think my State's Attorney General may want to take a closer look at ripoff report and a conflict of interest concerning their stated mission....and what is really going on. And intend to see that they do.

#8 Author of original report
Buy one
AUTHOR: stephanie - (United States of America)
SUBMITTED: Thursday, April 05, 2012
And for you Ramjet, who signs off as "anywhere USA", why would anyone take anything you have to say seriously? Find a state to live in and designate it as such...buy a vanity from vintage...see how it works out for you...then come talk to me.
Oh, and get a life.

#7 Author of original report
Goodwill is the issue..not the warranty
AUTHOR: stephanie - (United States of America)
SUBMITTED: Thursday, April 05, 2012
For you Allan, who has missed the point again and again...let me reiterate...I am well aware of what a warranty is.
And for those on this site who feel the need to chime in...let me say this...look up this company online and see all of the complaints...not hard to find.
Goodwill is more important than any warranty....and this company is losing it very quickly.
If your name and your word don't mean anything...people will stop dealing with you...in your personal life and in business.
You will find that out the hard way...as will these mites on this site who have no clue.
I am over my vanity issue. You, however, will continue to see your business decline...as it should.

#6 Author of original report
I was not aware that this was an attack site
AUTHOR: stephanie - (United States of America)
SUBMITTED: Thursday, April 05, 2012
I am well aware of what a warranty is..I am an attorney. So that was the first insult. My point in writing about my experience here was to alert other consumers about a product that I purchased and the dissatisfacion and expense that I have, and will continue to incur, over a bathroom vanity.
Had I known that this was going to be some intellectual discussion, rather than an outlet to make other consumers aware, I most certainly would not have wasted my time. And for those of you who have nothing better to do but troll the internet looking for what I'm sure you perceive as your God given right to interject yourselves into matters of which you have no stake, no interest, and no clue....please get a life.
I am not asking for your opinion, your advise, or your ridiculous babble about my experience with a merchant.
I am clearly on the wrong site.

#5 Consumer Comment
Sorry
AUTHOR: Ramjet - (U.S.A.)
SUBMITTED: Thursday, April 05, 2012
Sorry but you don't get to decide who responds to your reports nor what they say.
I was being very specific in saying that the dealer did nothing wrong here and that your complaint is with the manufacturer,
Additionally, the manufacturer is under no obligation to extend the warranty just for you. It may surprise you but you are not as special as you may think. They can extend it if they like, but they are under no obligation to do anything else.
As I said, you apparently do not understand what a warranty is.
I do not work for either of these entities and have never heard of them until now. This report would not keep me from purchasing from them.

#4 Consumer Comment
You should know, Stephanie, that when you post on Ripoff Report...
AUTHOR: Ken - (USA)
SUBMITTED: Thursday, April 05, 2012
you had better be prepared to accept the fact that others have the right to file rebuttals...even some you may not like very much.
Sorry for your vanity problems, but manufacturers are not in any way obligated to provide remedies outside of the stated warranty period. As you have noted, your remaining recourse would be to advise anyone you know in the market for such an item about your dis-satisfaction with the product.
I wouldn't now purchase from them, but not because they won't extend the warranty, but because the just may have a flawed product. Your ROR may have already had an effect.

#3 Author of original report
You have nothing to add to this discourse
AUTHOR: stephanie - (United States of America)
SUBMITTED: Thursday, April 05, 2012
The consumer who wrote in had absolutely nothing to add to this discussion.
He did not indicate that he/she had ever made a purchase from this company or the manufacturer. An item that is supposedly shipped across the country, requires the hiring of men to lift it to the second floor, and requires a plumber to install, in my view is a big ticket item.
I was not "well" out of the warranty...rather 6 months.
My point is that there should be a duty on the part of the merchant to make sure their customers walk away satisfied. I did not. And they now no longer have the goodwill of me or anyone else I tell about it. That includes the manufacturer.
So if you have nothing to add but generalities....butt out of the conversation.

#2 Consumer Comment
Common complaint
AUTHOR: Ramjet - (U.S.A.)
SUBMITTED: Wednesday, April 04, 2012
It's very common for people to complain about all kinds of products that are out of the warranty period.
They do not seem to be able to comprehend what a warranty is and feel it should not apply to them for various reasons. It should be extended for just them because they feel they are an exception to the written warranty.
This vanity is out of warranty, the dealer has made some offers to help you and you have rejected them.
They have done nothing wrong, any complaint you have is with the manufacturer.

#1 UPDATE Employee
Item out of warranty Customer rejected all other solutions
AUTHOR: Vintage Tub - (United States of America)
SUBMITTED: Tuesday, April 03, 2012
While I understand your frustration, I have to respectfully disagree with you about our company not taking responsibility.
We have honorably and in good faith sold you a vanity with a clearly stated warranty and no known history of poor workmanship. In fact the manufacturer has an average customer review rating of 4.50 out of 5 just above our overall brand average of 4.45 out of 5. We have sold scores of these vanities in the past year. All of these vanities are, presumably, placed in close proximity to water. However, your vanity was the only one to have a defective finish claim made against it during that time.
Next, we did not tell you to contact the manufacturer directly when you asked for our help. Instead, we presented your request for additional compensation multiple times to the manufacturer. They have refused to offer any more than $50 because they believe that the vanity was exposed to excessive moisture and you are out of the warranty period. You have accepted that compensation.
While I cannot force a manufacturer with a history of providing quality products to honor a questionable defect claim well after the warranty expired, I can try and mitigate your costs in other ways. Thats why I offered you the option to purchase a suite of items at our cost. The savings on those items could have more than paid for any refinishing or replacement of the damaged vanity. We gain nothing from that transaction we just do the work to provide the best service we can. You have rejected that offer.
Your assertion that Vintage Tub and Bath must unilaterally and indefinitely extend manufacturers warranties for all circumstances (even those where we are not certain if the item was defective) is simply an unreasonable and untenable position for any retailer. We clearly state the warranties for every product we sell. Furthermore, I am not willing to pass any unilateral warranty costs on to our customers in the form of higher prices. Thats not fair to them.
Your warranty complaint is with the manufacturer they are the providers and backers of the warranty. You have not responded to my offer to provide you with the manufacturers contact information so you can press your claim with them.
Please note, this would have been an entirely different matter had the manufacturer refused to honor a legitimate warranty claim during the warranty period. In those cases, a customer has justifiable grounds to demand that they honor their warranty. I would have issued you a full refund and taken it up with the manufacturer.
I am genuinely sorry that you will likely find this to be an unsatisfactory response, but there is simply nothing more I can do at this point.
Allan, EVP Merchandising, Vintage Tub and Bath


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