Complaint Review: Virgin Wireless / Sprint - Nationwide
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- Author Confirmed
- Virgin Wireless / Sprint http://www.virginmobileusa.com Nationwide U.S.A.
- Phone: 888-
- Web:
- Category: Cellular Phone Companies
Virgin Wireless / Sprint HORRIBLE customer service, DO NOT CHOOSE VIRGIN MOBILE!!!! (GoPHONE/ATT probably better!) United States Nationwide
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VIRGIN MOBILE has awful customer service.
1) 4 out of 5 have an attitude, they are rude.
2) The automatic guide when you call is annoying and unhelpful, it takes forever to get to a live person.
3) The live operators will say they are transferring you to a "specialist" who turns out to know nothing more than the previous operator. This happened 5 times to me during one call alone. I had to repeat my information and problem with the lengthy issues, over and over. One day I talked to a supervisor and they were generally unhelpful although SO apologetic.
4) Even through e-mail (my last resort) the person who answered my detailed and polite e-mail couldn't help. They said they were so sorry and if I had any more questions (uh, yeah, since they didn't even answer the initial one) I should contact a live operator at their number.
5) bottom line - pay a little more and get a company that pays their representatives enough to make them TRY to help you.
I wasted at least $100 dollars....$60 in minutes alone - which I will NOT be able to recover from them.
I hope this helps somebody avoid my mistake of choosing Virgin Mobile as a cell phone company.
You
Humboldt, California
U.S.A.
This report was posted on Ripoff Report on 06/23/2008 09:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/virgin-wireless-sprint/nationwide/virgin-wireless-sprint-horrible-customer-service-do-not-choose-virgin-mobile-gopho-343120. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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