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Report: #1406138

Complaint Review: Virginia Department of Motor Vehicles - Virginia

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  • Reported By: Stay Away from Virginia — Virginia USA
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  • Virginia Department of Motor Vehicles Virginia USA

Virginia Department of Motor Vehicles VA DMV Totally Mean Culture - Retaliatory - Errors With Every Transaction - Hateful To Customers Richmond Virginia

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Very hateful culture.  There are about three or four employees suing the Virginia Department of Motor Vehicles for being retaliated against and fired after they reported a dangerous employee who has ties to a state lawmaker and who later assaulted another employee in the bathroom. I personally have had many transactions there and each employee will look for an opportunity to be nasty and sarcastic.  One employee asked me to tell her my social security number in the lobby where others could hear. I asked if I could write it down, and she responded, "Welcome to Richmond" I am stupid and from another planet? I don't really know. But she was nasty and sarcastic.

They charge you an extra $5 if you go to the DMV to do anything. They don't want you to go to a service center unless you pay them $5 for the privilege to go in person.

They have a class action lawsuit agains them for suspending hundreds of thousands of driver licenses of poor people who haven't paid unrelated court costs. They are also being sued for cancelling driver licenses of people who have only federal work permits.

Virginia is a realy nasty state. And you can see it very clearly by making a visit to the local DMV.

The employees will purposely make errors with your transaction if you piss them off. You can piss them off by failing to answer their questions fast enough.  If you have to look up any number and they have to wait 5 seconds, they will give you an "I am really annoyed" look and screw up your transaction so that you have to take another 30 minutes to fix it.

Even if you don't piss them off, I have had to go back many many times over the years just to get their errors fixed. Sometimes you can show them an obvious mistake they made, and they will pretend to be blind and can't see it and get nasty with you just to scare you off. If they could get away with it, I think they would arm each employee with a fly swatter so that they can swat customers as if they are flies on the wall, buzzing around their heads just to annoy them.


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