Viridian Energy PA LLC in Maryland Viridian doubled my rate during the polar votex without warning, resulting in $1,000 bill! Crofton MD

I am a representative in Illinois and we have hundreds of customers that were never given a renewal notice and have been over charged in some cases thousands of dollars. We have contacted Viridian hundreds of times (documented by emails) over the last 90 days and they still are not giving any of these consumers an answer as to why they were not notfied that their rates were going up, in some cases from .0499 to .1299. When you call Viridian if you can get through after waiting on hold for asometimes up to 45 minutes they act as if nothing wrong has happened. I would like to start a Class Action lawsuit but I am not sure how to go about it. Most of my customers are elderly and on fixed incomes and I need to help them. I have a customer due $2000 in refunds and yesterday when he called they tried to buy him off with a $100 gift card. I hope someone who reads this can give me some guideance as what to do, or if anyone wants to confront/sue/go to media I am all for it. This company who's parent company is Crius Energy has millions and millions of dollars but cant seem to fix an issue they know went bad. Thanks.

I was ripped off too buy this company. My bill was 445 then 600. I cancelled and I still couidnt rid myself of these people. I am scared to to see my final bill from them. 

I have called and called the new with zero reponse. 

I sm sll in a class action or helping to get one started.