VirtualShield I was charged an annual fee when I was shown just the monthly

I'm almost too embarrassed to write this, but I was foolish enough to believe that I could get VPN protection for myself and family for 3.99 or 5.99 a month. 

Before the end of the free trial, I was charged $57.20. Thank God there wasn't enough in the account at the time. However, Virtualshield has made two additional attempts to take this amount from my account.

I tried to contact someone with no success to ask why this was happening before the trial is up and why the full year when I was made to believe it was monthly.

I tried to cancel the subscription via the virtualshield site and I'm still not 100% sure if the cancellation went through, but without missing a beat another attempt to withdraw the annual fee from my bank account.

I don't know what else to do to stop this. I'm so happy to have found you guys. Maybe you can help me.