Viscom Technology Group And ShopNBC ripoff Zero Customer Service, Fraudulant Advertising, Why is Viscom still in Business and ShopNBC selling this inferior Product??? Chaska Minnesota

Thank you for your opinion, Josh, but I don't think I was able to explain this month-long ordeal here well enough for you to comment. The "technicians" who looked at my computer do indeed know what they are doing. The first one was a man who runs a computer training facility in my town, who was my daughter's teacher when she got her A+ certification. He offered to look at it for free to be of some assistance as a friend. He basically threw his hands up at the mess inside the V2 tower and said it may be the processor, may be the hard drive, hard to tell. Since that man was going out of town the following week, I called another (cheaper) technician who has a legitimate business and website servicing computers.

The second technician was flummoxed as well, since the computer would boot up as far as the desktop and then freeze. That, combined with the defective clips on the heatsink, the erratic behavior of both the processor and the hard drive, made for a problem neither technician had seen before. Independantly, both technicians diagnosed the system as having been damaged during construction or shipping. In other words, SHODDY EQUIPMENT.

Now combine that with the total non-response and non-customer service from both ShopNBC and Viscom, and you have a nasty situation. Finally, being charged $45 for Windows XP, when you paid $2000 initially, is insulting. A system that expensive should INCLUDE the disk for the operating system. I find that to be just another example of how Viscom hogties their customers into additional charges. Frankly, I would rather have paid $100 to get the disk in a timely manner than be double-charged by Viscom and then wait (and wait) while they did not fulfill their promise to ship it quickly.

So while this situation seems black and white to you, Josh, it was anything but. Rest assured that only licensed, experienced technicians worked on my computer and it was unanimous - V2 is junk and I got ripped off. Hopefully you are just reading the reports here and do not have one of these substandard computers that neither the maker or seller stand behind.

My story ends like this - NO response or satisfaction from either Viscom or ShopNBC concerning the $2000 purchase I made from them; $99 spent with YourTechOnline, $45 spent on XP Disk, $109 for new hard drive, $177 for Technician services. Then, with a still worthless broken V2, $650 spent for new HP computer. The technician did configure the purchased hard drive to be used as an external hard drive for graphics work, which I do a lot of. Overall, a crappy experience with unethical companies that burns my biscuits bigtime. I do wish an untimely demise on the shiesters who ripped me off, but even more, I hope others are warned before suffering the same fate. Thanks Ripoff Report - I made a donation to keep your work going and hope others do the same.

I don't know who the "technicians" are, but from your report it sounds like they don't know what they are doing. It is very easy to tell a bad processor from a bad hard drive, and I don't know why the technician would have trouble with it. Basically, if your computer shows something on the screen after you hit the power switch, the processor is fine. If all you get is a blank screen, it could be a bad processor, bad motherboard, bad power supply, and a few other things -- but not a bad hard drive.

If they sold you a Windows XP disc for $45, you got a very good deal. Generally, losing the system restore disc means you have to buy another copy of Windows, which is about $100.

Well, it's been about a month now and I am still computer-less. I've had two technicians work on the V2 mess and the verdict is in. The computer is so shoddy that they can't fix all that is wrong with it and I need a new computer. Both techs surmise that the computer was damaged either before or during shipment because the clips holding the heatsink unit were defective. Two were missing and a third one broke off when the tech touched the unit. Because of the even level of dust thruout the unit, it was clear that nothing had been disturbed since I originally set it up.

It's a tossup whether the processor or the hard drive has gone bad since the techs can get the unit to do absolutely nothing. Even the Windows disk that I obtained from Viscom (for a $45 handling fee) failed. Nothing will boot the thing up so that it can even be worked on.

The second technician repeatedly apologized to me for having so much trouble working on the unit, but my feeling is that Viscom is responsible for this shoddy piece of equipment that can't even be worked on. Naturally, the time that has elapsed since I bought the computer and the fact that I am not under warranty, leaves me with no recourse.

I am so disappointed that companies like Viscom and ShopNBC can bilk people out of substantial amounts of money and not have to stand behind the product they sell. I don't expect a lifetime guarantee on something like a computer, but I do expect a reasonable time of service for a $2000 purchase, and some type of recourse from the company if it turns out that the unit purchased was defective. Shame on both Viscom and ShopNBC for turning a deaf ear on consumers who supported them with hard-earned dollars. Both companies are a disgrace to what we stand for in this country as well as unethical and immoral from a human standpoint. When the consumer cries get loud enough to be heard, no doubt they will change their names again - as was done when they were "valuevision" - and the deception will start over in a new guise. How many more unsuspecting consumers will be parted from their money while this goes on?

Hopefully someone will catch up to them sooner or later, but meanwhile these snakes are feeding on naive consumers with their unconscienable practices. Those of you who have filed reports here and those who read them - please help get the word out. DO NOT BUY FROM SHOPNBC OR VISCOM TECHNOLOGY GROUP. THEY ONLY WANT YOUR MONEY AND HAVE NO CUSTOMER SERVICE. WARN YOUR FRIENDS AND FAMILIES NOT TO LISTEN TO THEIR PRACTICED SALES PITCH - THEY ARE FRAUDULANT SALESMEN OF A SHODDY PRODUCT.

When you do buy a computer, check with someone you can trust to guide you. Buy from a reputable dealer who provides customer support and has replacement parts for any parts of the unit that might fail in the normal course of usage. Take our painful experiences related here and save yourself a lot of cash and frustration. Support companies who support you - it's the only way we can put the bottom feeders out of business.

First as you can see it seems like I will get help..as promised I will report what happens to me - good or bad.

But I leave my options open.

If you go to ShopNBC's site at the bottom find:"investor relations". There you find the executives and board members listed.

I found the Minnesota forms by googling: "Minnesota attorney general complaint"

Ain't the Net great?