Vision Community Management HOA Management fraud and Lies Phoenix, Arizona

I have had similar issues with Vision Community Management.  If you have a complaint they hide.  They will tell you that the person you need to speak with is unavailable.  I had problems with a neighbors trash and mattresses being placed by my back door.  These mattresses contained bed bugs and were infested with roaches.  Their own employees refused to pick it up and they refused to pay the city to come out and pick it up.  Their suggestion was to wait until the next quarterly pickup.  At their annual meetings they have absolutely no financial docs.  As a community there is absolutely no transparency.  We have no idea how much they charge, how much they pay their vendors or whether they manage our money responsibly.  Every time I have had contact with them they lie.  They will tell me they have someone on the way or pest control is coming... the list goes on and on.  I could write a book with the list of ways they are incompetent.  They will tell you they walk the properties but they don't.  On their own website they say they provide a weekly report detailing what they have done.  I have yet to see one weekly report since they have been managing our property.  I think they would be better served to rotate their managers from time to time so that they stay sharp and keep vigiliant about the properties they manage.  In almost any successful company managers are rotated to keep them from getting complacent and lazy.  This company keeps the same lazy managers in the same properties without any sort of accountability to it's residents. 

I apologize you have had a less than excellent experience with VCM.  You mentioned needed your Association documents.  Community documents are available online at www.wearevision.com.  Registration is not necessary and the documents are available for free download or you may view the documents online (PDF).  VCM strives to provide excellent service and we have many satisfied costumers.  I urge everyone to visit our testimonials page which highlights a few of homeowner and Board Member submittals: http://www.visioncommunitymanagement.com/who-we-are/testimonials.  Our goal is to provide Board Members, and homeowners, with the knowledge needed to effectively run their Association. We not only want to professionally manage communities, but also become a part of that community and be a viable source of information for homeowners. 

If any specific concerns of yours have not been addressed, please feel free to contact me directly by emailing focus@wearevision.com.