Vision prepaid visa Did not protect my account Wilmington Delaware

 In April 2015 Vision Prepaid contacted me and told me that my card had been compromised. They had already cancelled the account and had a new card sent out via Fed ex next day delivery. I thought great! That's awesome they are really taking care of me! Well, to my surprise on 09/24/15 I received an alert on my phone stating that my card was used in Pinecrest Florida at a Walgreen's store in the amount of 512.44. I immediately called Vision, Walgreen's and my local Sheriff's office as well as Pinecrest Police Department. It took me 4 people to get someone to listen to me at Vision. Through all the phone calls we figured out that the perpetrator did not use the new card vision had sent me but the old card # that they had cancelled in April. It has been six days. No phone calls from vision and no body can tell us anything except we understand your frustration. They are telling us that we have to file a dispute with Walgreen's. Did that.. Contact local authorities... Did that File a dispute with them...did that.... They are acting like it is our responsibility. Miles from vision told us that the lady who cancelled the card in April on their own accord failed to remove the card from the account. So both cards were linked to the account. We destroyed the old card immediately and started using new card. I don't know how the perpetrator got the old # but in my opinion it should have never worked with this account. Still working on getting our money back but I'm having to do all the footwork. They are doing nothing but waiting on Walgreen's.....