VITA BELLA BEAUTY CREAM NON REFUNDING OF CHARGES ON MY CREDIT CARD ACCOUNT. ITEMS WERE RETURNED IN A TIMELY MANNER. PRODUCT DID NOT WORK AS ADVERTISED SANTA ANNA California

A VITA BELLA BEAUTY CREAM PRODUCT WAS PURCHASED AS A SAMPLE VIA E-MAIL AND DID NOT WORK AS CLAIMED IN ADVERTISEMENT.  I USED SOME OF THE SAMPLE OF THE PRODUCT AND USED IT AS DIRECTED AND THE PRODUCT DIDN'T WORK AS ADVERTISED.

I CALLED THE COMPANY AND STATED MY DISATISFACTION WITH THE PRODUCT TO A SALES REPRESENTATIVE.  I THEN EXPLICTLY STATED TO THE REPRESENTATIVE THAT I WANTED PRODUCT SHIPMENTS STOPPED IMMEDIATELY AND THAT I WOULD REFUSE ACCEPTING THEIR SHIPMENTS AND HAVE THEM RETURNED UNOPENED AND SENT BACK TO THEIR SHIPPING POINT.  A SHIPMENT WAS SENT TO ME AND RECEIVED 12/1/'14 AND I RETURNED IT BACK TO THEM THE SAME DAY VIA US MAIL.  I RETURNED THIS PACKAGE WITH A CONFIRMATION OF MAILING UPON IT CONTAINING A TRACKING NUMBER.

MY CREDIT CARD ACCOUNT WAS CONTINUED TO BE UTILIZED BY THEM  FOR PAYMENT WITHOUT PERMISSION.  I THEN FILED A CREDIT CARD COMPLAINT TO REFUTE THE CHARGES.  THE CORPORATE NAME OF TENSKSOL WAS USED AS A RECIPIENT OF MY PAYMENT.  TENSKSOL'S PHONE NUMBER IS: 888-506-7818 AND IS DISCONNECTED.  TENSKSOL'S FAX NO. IS 888-506-8708.  I HAVE ATTEMPTED NUMEROUS WAYS IN MAKING CONTACT TO NO AVAIL TO RESOLVE THE RETURN ISSUE AND REFUND OF MY MONEY.  DUE TO LACK OF RESPONSE THE COMPLAINT IS STILL ONGOING.