Vita Luminance US Regenelift US Unscrupulous business practices. Added an item I didn't order. Lists items as shipping which they say is not refundable. Henderson Nevada

I ordered one trial offer of VitaLuminance for $4.95. When I looked at my bank account they had charged me $4.95 twice plus $1.99 shipping for a total of $11.89. The second $4.95 was for a serum they had added to my order without my knowledge. I called just fifteen hours after placing the order to cancel the entire order/process and was told it had already shipped and couldn't be cancelled. That was an outright lie since I received a shipping notification two days later. I was told that they could not refund the $11.89 because that amount is billed as (listed on the invoice as) shipping which is not refundable. I did get two RMAs so I could return the products; however, they will not pay for return postage and even with the product returned will not refund the $11.89.