Complaint Review: Vita Nova Taxidermy
Vita Nova Taxidermy Marissa Hernandez Severe misrepresentation of product and service quality. Unfriendly customer service and blackmails those who complain or ask for refunds. New Hampton New York
*Consumer Comment: Never had an issue.
*REBUTTAL Owner of company: Clearing things up
*Consumer Comment: Vita Nova Taxidermy is very good
*Consumer Comment: Frustrating to deal with
*Consumer Comment: Idk man I had a good experience
*Consumer Comment: Wow.
*REBUTTAL Owner of company: Owner of Vita Nova Taxidermy
*Consumer Comment: Drama
*Consumer Comment: Vita Nova Taxidermy Isn't What You Think
*Consumer Comment: Not Fake
*Consumer Comment: Vita Nova Taxidermy sent me an unacceptable mount
*Author of original report: Report is not fake
*General Comment: Anony-Mouse's review is completely fake
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The quality of taxidermy mounts as shown on Vita Nova's website and DeviantArt profile: http://nakomii.deviantart.com/ are not in any way the same quality of product she sends to her clients. Mounts have arrived with multiple holes in the skins, poor detail work in the facial anatomy, ears loose and out of place, etc. She only shows "good" mounts in her web presence but sends clients a very different and poor quality product. In some instances, she has taken well over a year to even get started on a client's mount, and again the finished piece is in terrible shape. This has happened to over 20 of her clients that I have spoken with, and Marissa refuses to give refunds or compensate in any way besides "replacing" or "remounting" the animal. But her replacements or remounts are just as bad quality so this does not solve the problem. There is no way to reason with her on this and she becomes rude and defensive when clients complain.
Also, Marissa has been reported to NY Fish & Wildlife for selling state-prohibited wildlife skins such as wolf and kangaroo. Any "professional" taxidermist should know their state laws, but Marissa Hernandez has been anything but professional. This is a business to stay away from!
This report was posted on Ripoff Report on 08/20/2015 02:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vita-nova-taxidermy/new-hampton-new-york-10958/vita-nova-taxidermy-marissa-hernandez-severe-misrepresentation-of-product-and-service-qua-1249861. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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