Viva Photograpghy Subiaco RIPOFF RIPOFF RIPOFF Subiaco Perth wa Nationwide

This is a complaint I had some photos done of my dog in nov/dec 2013 and have put them on a payment plan since then .... I find your hole payment/policy structure lousy 1- you charge $4 extra on each payment 2-when u pay it off it then takes 4-6weeks to get the prints (2 weeks if its an emergency)..... I only have $500 to pay off so it should be printed earlier...(its not as if it costs a lot of money to print and put it in an album)...ive worked in this industry for many years 3-i asked if I could pull out 1 photo as I really dont wont it and was told you signed an agreement/contract and it cant be altered. ... I mean really your company is very rigid and at the end of the day has now turned a good experience into a really bad one. afterall I was the one that bought the props,set up the shoot and signed an authority so that you vould use any of the photo s and yet you have charged me over $3k for a shoot that I did most off. im a very good networker and always tell family/friends/and equatenses about good and bad experiences ive had with different companies and found myself telling everyone about the bad experiences ive had with Viva and nothing positive.. please keep any correspondance to emails only as I know need everything in writing my dog is now 18 and a half and I know his time on this earth isnt very long so I wonted to get these photos before he passes.... but if they take so long to print he may be gone by the time I get them I will be paying the $575 balance on the 2/june . once paid I hope I can collect them /on the day or soon after VERY UNHAPPY CUSTOMER