Complaint Review: Vivid Eyes - Greensboro North Carolina
- Vivid Eyes 2941 battleground ave STE# 39282 Greensboro, North Carolina United States
- Phone: 1-855-412-3144
- Web: https://www.tryvividrepaircream.com
- Category: "Trial offers", anti aging creams
Vivid Eyes Instantly Vivid Repair Cream Scam! Charged for 'Free Samples'! Enrolled in Monthly Plan! Greensboro North Carolina
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I saw an ad on facebook to try a free sample of VIvid Eyes and Instantly Vivid Repair Cream for only the $4.95 cost of shipping. I thought since they used Theresa Caputo as a promotional person, I would give it a try and order more if I liked it. However, I checked my credit card statement today, only to find that I was charged $89.87 on 2/6/18 and $88.99 on 2/7/18, and then charged $89.87 on 2/23/18 and $88.99 on 2/24/18! I hadn't even used all of the free sample yet. And to be honest I have bought creams from the store that work better than this stuff! I called the customer service number immediately, and was told that I signed up for a free 14 day trial, (which no where on the ad did it state that) and since I did not cancel, I was enrolled in their monthly plan. I asked to cancel and was told that they could give me 50% off the products, then I was told they would give me 75% off the products. I insisted on cancelling (which the customer service rep did cancel), however, I was told that I could not receive a refund. I then asked to speak to a supervisor and was placed on a 20 minute hold. Then Sarah, the supervisor came on and told me exactly what the male customer service rep had told me, that I signed up for their products. I again explained to her that nowhere on the advertisement did it say that it was a 14 day trial and that I was signing my life and money away! She finally told me that she could give me 75% off the first two products I received, but that she could only give me 35% off the second set of products (which I haven't even received yet, but was told that they would be arriving tomorrow), since I hadn't cancelled within the 1 day window. I feel totally taken advantage of and don't want anyone else to make the same mistake I did! PLEASE DO NOT BUY ANYTHING from this company! Complete and TOTAL SCAM!!!!
This report was posted on Ripoff Report on 02/28/2018 01:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vivid-eyes/greensboro-north-carolina-27408/vivid-eyes-instantly-vivid-repair-cream-scam-charged-for-free-samples-enrolled-in-mon-1431760. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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