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Report: #1324142

Complaint Review: Vivinit Inc. - Provo Utah

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  • Reported By: Ladiebugge — Chicago Illinois USA
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  • Vivinit Inc. 4931 North 300 West Provo, Utah USA

Vivinit Inc. Vivint Alarm Co., Vivint Monitoring, Vivint Smart Home Horrible Service, Rip Off, Refuses to Cancel Contract, Refuses to Refund Provo Utah

*General Comment: Because....

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We installed a Vivint alarm system and within the month have had nothing but issues. We scheduled several tech appointments to have them cancelled by the company and after taking the days off of work each time, the tech failed to show informing us that it service call was cancelled by Vivint Inc. After sending in multiple cancellation requests via USPS mail, we still have not been able to cancel with the company. We are still being charged money each month after disconnecting our service and uninstalling the system. We were informed that the money will NOT be refunded to us and will be responsible for the entire contract amount despite our multiple requests to cancellation via telephone and mail. The customer service representatives are always rude and unwilling to help and unwilling to cancel our contract. We want this contract cancelled and our money refunded immediately which they fail to do. In addition, when the company installed their system, they took equipment from our former alarm company which was not theirs to take after we specifically advised them to leave ALL old equipment with us. This company has stolen equipment that was not theirs to take, refuses to cancel our service and refuses to refund our money for a system which is no longer active and in use. We have many service calls to this company which the company has record of. Multiple cancellation requests were sent in to the company in May and nothing more was heard. It was our assumption that this had been taken care of until the monthly charge was taken from our account on 8/23/16. When I called, the refused to refund the money and would not relieve us of the contract. Vivint is a scam, a rip off and definitly not worth the aggravation. I am sorry I waisted my time and money! I have filed a complaint with the better business bureau and will continue to tell my story to all media outlets until this is resolved. We simply want our money back and the contract cancelled, I dont think that is too much to ask for but yet, they refuse to do so.

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#1 General Comment



POSTED: Tuesday, August 23, 2016

 They will continue to take money out until the terms of the contract are fulfilled. This is why it is always adviseable to read what you are agreeing to. In this day and age there arent many services that you can get month to month. There is always some form of contract involved. You can continue to spread your displeasure all over the web but by doing so all you are doing is setting yourself up for a defamation suit against you. With each and every post you make you increase the amount they can go after you for. A contract is a legally binding document that can be used to prove that you did indeed sign for AND accept the terms of said service. While I agree a contract can be frustrating the only way out is to bear with it until its comleted and make sure that you havent agreed to a autorenew on that contract. Somewhere in the body of the contract is going to be the correct way to get out of the contract. Are you sure that you are paying on a servce contract or are you paying a LEASING agreement? If its a lease agreement then they are not going to just cancel the contract and give you the money paid back. They are going to charge you for the use of that equipment and any other fee that may be associated with said lease. The entire web is not FB and to assume that there are no real life consequences for what you have willingly chosen to post is to ignore reality.

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