Complaint Review: Vivinit Inc. - Provo Utah
Vivinit Inc. Vivint Alarm Co., Vivint Monitoring, Vivint Smart Home Horrible Service, Rip Off, Refuses to Cancel Contract, Refuses to Refund Provo Utah
*General Comment: Because....
We installed a Vivint alarm system and within the month have had nothing but issues. We scheduled several tech appointments to have them cancelled by the company and after taking the days off of work each time, the tech failed to show informing us that it service call was cancelled by Vivint Inc. After sending in multiple cancellation requests via USPS mail, we still have not been able to cancel with the company. We are still being charged money each month after disconnecting our service and uninstalling the system. We were informed that the money will NOT be refunded to us and will be responsible for the entire contract amount despite our multiple requests to cancellation via telephone and mail. The customer service representatives are always rude and unwilling to help and unwilling to cancel our contract. We want this contract cancelled and our money refunded immediately which they fail to do. In addition, when the company installed their system, they took equipment from our former alarm company which was not theirs to take after we specifically advised them to leave ALL old equipment with us. This company has stolen equipment that was not theirs to take, refuses to cancel our service and refuses to refund our money for a system which is no longer active and in use. We have many service calls to this company which the company has record of. Multiple cancellation requests were sent in to the company in May and nothing more was heard. It was our assumption that this had been taken care of until the monthly charge was taken from our account on 8/23/16. When I called, the refused to refund the money and would not relieve us of the contract. Vivint is a scam, a rip off and definitly not worth the aggravation. I am sorry I waisted my time and money! I have filed a complaint with the better business bureau and will continue to tell my story to all media outlets until this is resolved. We simply want our money back and the contract cancelled, I dont think that is too much to ask for but yet, they refuse to do so.
This report was posted on Ripoff Report on 08/23/2016 12:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vivinit-inc/provo-utah-84604/vivinit-inc-vivint-alarm-co-vivint-monitoring-vivint-smart-home-horrible-service-rip-1324142. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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