Report: #1410992

Complaint Review: Vivint Alarm systems - California

  • Submitted:
  • Updated:
  • Reported By: Sandy — Northridge California United States
  • Vivint Alarm systems

    , California
    United States

Vivint Alarm systems Briggs Romeril initial sales rep - Badge ID #: 129690 Jason misrepresented to get a sale California

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I contacted Vivint alram system via internet, the moment i clicked on submit button i got a call from a guy asking me for my address to see if I qualify, I told him I am not giving anyone my address (I am looking for a secuyrity system for my home so it makes sense) until I know who is on the other side of the phone, so he agreed and sent me an email, going back and for with questions via email and also pohone conversaion, I asked specificaslly several times if the camera of the security system are wireless and was told that they are the only hole they will make is for the 7" control pad, he went on telling me I should take the 60 months deal to get a better rate and I asked him about what happens if I move oversead in less than 5 years will I be liable to the agreement and he said quote" its ok we dont work overseas so don't worry , the agreement will be voided.

5 days later the installer came to install the system, teling me none of the cameras are wireless and they will have to run wires and he doesnt get why the office told me otherwise.

Eventhough I specifically aske about the cameras being wireless and then found out they werent, I called my landlord and he said as long as I fix it after i move , he doesnt mind.

The installer attached the 7" control pad (making necessary holes) and gave me his small phone to sign a docusign agreement, because that I caought Briggs Romeril lie about the cameras I decided to sit down and read the fine print, where I figure that I was lied to again for a sale, but if I cancelled in less than I would be liable, I then called "myaccount manager" which I never communicated with before and he told me that there is nothing he can do and minimize my concern about ther misrep byBriggs Romeril, he even told me only if you move overseas and in the army you can void the agreement in less that 60 month (*another lie caught)

I said I am willing to sign a year by year agreement which was totally ignored because whatever i said was responded with same monotonic responseI apologize but this is the rules",no saknoledgment about the misrep, lies or hard sale, so I cancelled the whole thingh, the installer took out the control pad and was left with holes in the wall

I am in the sales business for almost 3 decades, I train sales for 15 years, you can't lie or misrepresent for a sale, thats illegal, shameful and I was thinking about ther people that dont read the small fine print, those who believe the rep and trusted him with their address and home

shame on this company be aware of the fine print and I would NEVER let a company like this to secure my home

This report was posted on Ripoff Report on 11/08/2017 02:15 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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