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Report: #1078494

Complaint Review: Volaris Airlines - Select State/Province

  • Submitted:
  • Updated:
  • Reported By: Jessie — Rancho Cordova California
  • Author Not Confirmed What's this?
  • Why?
  • Volaris Airlines Select State/Province USA

Volaris Airlines Volaris robbed blind www.volaris.mx/

*Consumer Comment: What amendment was this?

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My name is Jessie, and recently went on a vacation with my fiance from SACRAMENTO CALIFORNIA to GUADALAJARA MEXICO, to visit family memebers. I made the flight reservations two weeks in advance and purchase the tickets round trip with additional luggage.

Upon our return everything turned into a nightmare, when we were told that we had'nt paid for the additional luggage, and we had excited  24 lbs over, I stated that we're permitted one luggage per person of 22 lbs on top of the cabin of the plane, and making a minute change would not be a problem what so ever.

But accourding to the fight assistane ticket agent we only had a few minutes to board the plane, to make the story short we were ripped off with $320.00 dollars for going over the 24 lbs which we could of easily  had the option as US Citizens passenger the right to take the additional luggage up on the plane as a carry on.

I will do my best to notified all the consumers to be careful and don't let these airline of Volaris rip people off. believe me this is un heard of and will never ever again flight Volaris, worst customer service ever, and still have not been able to speake with no one about my problem other than my credit card Co, which will dispute and request a refund, and maybe a lawsuit for all the stress.

 

Jessie,

This report was posted on Ripoff Report on 08/23/2013 02:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/volaris-airlines/select-stateprovince/volaris-airlines-volaris-robbed-blind-wwwvolarismx-1078494. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

What amendment was this?

AUTHOR: Robert - ()

POSTED: Friday, August 23, 2013

  to make the story short we were ripped off with $320.00 dollars for going over the 24 lbs which we could of easily  had the option as US Citizens passenger the right to take the additional luggage up on the plane as a carry on.

- Did I miss something?  Did I fall asleep in my Constitutional History class?  Please tell us what amemdment to the Constitution of the United States gives US Citizens the RIGHT to take additional luggage as Carry-On bags?

 

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