Complaint Review: Vonage America Inc
Vonage America Inc un-reasonable overage charges Nationwide Nationwide
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I have been a Vonage customer for more than 9 years now and their response, their ability to resolve the problem are quite shocking for a customer and especially long term customer like me.
Early 2014 i was travelling for more than 45 days and hence i called them prior to my travel and informed them to pu my account on vacation hold, i clearly remember the agent telling me that the phone will not work and that i need to call them back after i return from travel to UN HOLD the account.
Upon my return, i noticed the phone was working when i made my first call so i assumed that the agent never activated my request of vacation hold and continued to use the phone as usual, then comes my credit card bill with close to $1000 in small chunks taken from me over the month.
I called the customer service explained them nicely that the agent could have told me wrong information (I still believe that he did) or i could have mis understood and asked them to assist with this issue, they simply said it was charged correctly and they can't do anything about it, i asked for audio recording of initial call when i first called to request vacation hold and it was not provided nor any sign of help.
I reasearched and escalated to "executive response team" who was very slow but got in touch and promised that they will listen to the tapes and assist, i followed up several times over few months and finally i got hold of same executive that promised me and he simply said that he is still awaiting tapes and would get back to me in a week just like first time and till date he hasn't.
Recently during my follow ups, i learned that "executive response team" has been discontinued and there is no one to escalate, i even tried the CEO's office and left several messages to date which i think is joke. They never called me once so far.
All in all, i lost $1000 for no reason, i want everyone to know to that Vonage ripped me off.
This report was posted on Ripoff Report on 11/11/2014 06:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vonage-america-inc/nationwide/vonage-america-inc-un-reasonable-overage-charges-nationwide-nationwide-1188288. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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