Complaint Review: Vudu.com - VUDU Inc. 600 W California Ave Sunnyvale California
- Vudu.com 600 W California Ave Sunnyvale, VUDU Inc. 600 W California Ave Sunnyvale, California USA
- Phone: (888) 554-8838
- Web: http://www.vudu.com
- Category: Video Stores
VUDU Inc.600 W California Ave Sunnyvale, California 94086 Violation or Rip off, Not allowing service, or to veiw owned purchased Movies Sunnyvale California
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I have contacted Vudu multiple times asking them to, as suggested by my bank, simply bill my account for whatever it is that is causing my account to be suspended. It must last on or in a computer animated service, becasue I continue to receive robot like resonses.
When I go to log into my account, this message displayes:
Unfortunately your account has been suspended due to chargebacks coming back from your account. To further resolve this issue please contact your bank to resolve this matter. Once it has been resolved please email us a written statement from the bank that the chargebacks are resolved.
Vudu seems unable to respond by charging the account whatever it is that is causing the headache. I am wondering if they are simply looking to avoid service by allowing me to view moives that I have purchased. I cam unable to go online in their website to see the charges or to pay the chagres any other way.
I have contacted my bank and they have told me there is no "charge back" to reverse and thus they are unable to do anything on their end. When I contacted Vudu with this infromation, I am met with a dead end response. Neither my bank is able to do anything, or Vudu is violating their agreement to allow me to view my purchased movies in order to save themselves money in some manner. If I am correct, this is all over a $2.99 charge. I can't fax anything back to them, as their is nothing my bank can do to provide me with a document to fax back.
VUDU Inc.
600 W California Ave
Sunnyvale, CA 94086
This report was posted on Ripoff Report on 10/14/2016 02:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vuducom/vudu-inc-600-w-california-ave-sunnyvale-california-94086/vudu-inc600-w-california-ave-sunnyvale-california-94086-violation-or-rip-off-not-allow-1333110. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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