W3 Solutions Warranty for nothing Vancouver British Columbia

We purchased very expensive appliances and extended warranty offered by W3 Solutions. Year and a half later our Samsung fridge and Boch microwave/oven broke. That was two months ago and they are still broken. W3 deals with Young's appliance in Ottawa which is most incompetent repair company; they cannot even order parts or admit that they cannot repair those appliances. W3 does not provide any actual service or support nor are they interested in actually replacing or really repairing our appliances. They also have no idea what is going on. It took W3 more than 3 weeks to approve the part's order. We are still waiting. No one has ETA or an idea when do we stop waiting and get a new fridge or what we are even waiting for. We can't reach our adjustor, we can't get them to send us different repair people, and we can't get anything done or even get a time frame for any options. We are now at the point of having to start over and fix this on our own or get new appliances. We have had no working fridge for two month! W3 can't provide a loner, or any useful help really. This warranty is a scam.