Complaint Review: Wachovia Dealer Services (formerly WSF Financial Inc)and Beacon Industries Worldwide (a Zimmerman Co - Irvine ;Fort Lauderdale Fl California
- Wachovia Dealer Services (formerly WSF Financial Inc)and Beacon Industries Worldwide (a Zimmerman Co 29 Pasture ;& 5610 NW 12 Avenue #209 Irvine ;Fort Lauderdale Fl, California U.S.A.
- Phone: 954-492-8711
- Web:
- Category: Car Financing
Wachovia Dealer Services (formerly WSF Financial Inc)and Beacon Industries Worldwide (a Zimmerman Co GAP -total loss protection Plan-A brilliant Scam,Auto dealers sell it, Banks profit,hire a claims administrator to hide behind,and NOT ONE GOVERNMENT AGENCY TO REGULATE IT Irvine California; Fort Lauderdale Florida
*Consumer Comment: Finance Manager responds
*Consumer Comment: Finance Manager responds
*Consumer Comment: Finance Manager responds
*Consumer Comment: Finance Manager responds
*Consumer Comment: Good Experience with Beacon Gap
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This rip-off report is to inform car buyers everywhere what a SCAM gap insurance really is. When a sales contract is entered into by you and a car dealership for a new or used vehicle, they are obligated to inform you of your right to purchase a Guaranteed Auto Prodection Plan for an additional fee,of course. Also called deficiency waiver addendum,or debt cancellation agreement.
This contract amends the actual financing contract, in the event of a total loss (you total the car)this protection is supposed to cover or waive a deficiency between between the actual cash value of the car(the amount your insurance says the car is worth) and the actual balance of your loan.
Sounds perfect and i bet everyone who has purchased a new car in the last few years has paid for this security.
Before I state my situation,I realize there are conditions to the agreement,for example payments are current,and full coverage auto insurance policy in place, and the claim is filed timely. And no criminal acts involved . all good!!
I bought this gap protection from the dealership when I bought my car.From Beacon Industries WorldWide.A year later my car was totalled. I Attempted to file a claim with beacon.Which took 3 months for them to acknowledge because they never answer there phones.
To make a long story short,they took several months to process the claim.
First refusing it entirely then, only making a partial payment. While they made us jump thru hoops to gather information they already had.While the finance company, Wachcovia ,harrassed us daily.Wachcovia was not the least bit helpful or even civilized.
I had to file a compliant with the State of California Department of Insurance to request assistance with the gap claim against Beacon Industries.
This is the perfect RIP-OFF SCAM; The Department of Insurance reveiwed the gap contract I sent them and concluded that it" wasnt a underwritting insurance policy. Instead ,the coverage was a contract between us and the lender.And Wachcovia Dealer Service's has chosen Beacon Industries Worldwide to administer its claims,but no coverage is provided by Beacon."
the lettered continued with....
"Providers of gap coverage,including lenders,may offer such coverage without it being underwritten by an insurance carrier.In such case, the lender is backing the coverage and is ultimately responsible for paying any covered claims." "However,as mentioned above, lenders may decide to allow a claims administrator (Beacon) to handle claims.Because the gap coverage you purchased is not an underwritten insurance product,the coverage is not under the regulatory jurisduiction of the California Department of insurance."
they continued to say i could contact the BBB, or the Department of consumer affairs,or the Office of the Controller of Currency for help. OCC WAS A COMPLETE WASTE OF TIME ,WORTHLESS AGENCY.
For you to get the big picture.I spent 8 months on the phone betwwen Wachovia and Beacon tring to resolve the 5,000 owed .Beacon stalling their claim demanding more documents for Wachovia .While Wachovia said that the
gap claim was not their problem and refused to have any interaction with beacon to speed up the claim process since the delay was information only the bank had access to and they refused to give it to the gap company!!!
OHH THE RAGE TO FIND OUT THEY ARE THE ACTUAL CARRIER OF THE CONTRACT TO BEGIN WITH!!!.
We are currently being sued by Wachovia for the remaining balance of 3,000 dollars plus interest and legal fees. Because Beacon only paid a small portion of the claim.
Denise
Redlands, California
U.S.A.
This report was posted on Ripoff Report on 05/12/2008 07:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wachovia-dealer-services-formerly-wsf-financial-incand-beacon-industries-worldwide-a-zimmerman-co/irvine-fort-lauderdale-fl-california-9261833309/wachovia-dealer-services-formerly-wsf-financial-incand-beacon-industries-worldwide-a-zi-332258. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#5 Consumer Comment
Finance Manager responds
AUTHOR: Thecreditdiva - (U.S.A.)
SUBMITTED: Saturday, April 25, 2009
I wanted to make sure to respond to this post about gap insurance. Gap insurance is an optional product. It is an insurance product in some states and others it's not. Gap insurance in my opionion is the best thing you can get on your loan. I didn't want people to read this statement and think they don't need it or shouldn't get it. I buy gap coverage on all my loans and thats the truth. The salesmen buy it on their loans.
If your vehicle is totalled or stolen your insurance company is only obligated to pay the vehicles value, not to pay your loan off. I have seen people left owing 10,000 dollars without gap insurance on a loan they no longer have the car for.
In this day and age of long term financing 60,72 months and more, and little to no down payment most people owe more to the bank than their vehicle is worth. Consider for yourself if this is something of value to you and if so please purchase it.
http://thecreditdiva.blogspot.com

#4 Consumer Comment
Finance Manager responds
AUTHOR: Thecreditdiva - (U.S.A.)
SUBMITTED: Saturday, April 25, 2009
I wanted to make sure to respond to this post about gap insurance. Gap insurance is an optional product. It is an insurance product in some states and others it's not. Gap insurance in my opionion is the best thing you can get on your loan. I didn't want people to read this statement and think they don't need it or shouldn't get it. I buy gap coverage on all my loans and thats the truth. The salesmen buy it on their loans.
If your vehicle is totalled or stolen your insurance company is only obligated to pay the vehicles value, not to pay your loan off. I have seen people left owing 10,000 dollars without gap insurance on a loan they no longer have the car for.
In this day and age of long term financing 60,72 months and more, and little to no down payment most people owe more to the bank than their vehicle is worth. Consider for yourself if this is something of value to you and if so please purchase it.
http://thecreditdiva.blogspot.com

#3 Consumer Comment
Finance Manager responds
AUTHOR: Thecreditdiva - (U.S.A.)
SUBMITTED: Saturday, April 25, 2009
I wanted to make sure to respond to this post about gap insurance. Gap insurance is an optional product. It is an insurance product in some states and others it's not. Gap insurance in my opionion is the best thing you can get on your loan. I didn't want people to read this statement and think they don't need it or shouldn't get it. I buy gap coverage on all my loans and thats the truth. The salesmen buy it on their loans.
If your vehicle is totalled or stolen your insurance company is only obligated to pay the vehicles value, not to pay your loan off. I have seen people left owing 10,000 dollars without gap insurance on a loan they no longer have the car for.
In this day and age of long term financing 60,72 months and more, and little to no down payment most people owe more to the bank than their vehicle is worth. Consider for yourself if this is something of value to you and if so please purchase it.
http://thecreditdiva.blogspot.com

#2 Consumer Comment
Finance Manager responds
AUTHOR: Thecreditdiva - (U.S.A.)
SUBMITTED: Saturday, April 25, 2009
I wanted to make sure to respond to this post about gap insurance. Gap insurance is an optional product. It is an insurance product in some states and others it's not. Gap insurance in my opionion is the best thing you can get on your loan. I didn't want people to read this statement and think they don't need it or shouldn't get it. I buy gap coverage on all my loans and thats the truth. The salesmen buy it on their loans.
If your vehicle is totalled or stolen your insurance company is only obligated to pay the vehicles value, not to pay your loan off. I have seen people left owing 10,000 dollars without gap insurance on a loan they no longer have the car for.
In this day and age of long term financing 60,72 months and more, and little to no down payment most people owe more to the bank than their vehicle is worth. Consider for yourself if this is something of value to you and if so please purchase it.
http://thecreditdiva.blogspot.com

#1 Consumer Comment
Good Experience with Beacon Gap
AUTHOR: Msmom - (U.S.A.)
SUBMITTED: Thursday, January 22, 2009
I bought a 2005 Kia Sedona van in July 2005 and paid way too much for it - the dealer really stuck it to me. I bought gap insurance from Beacon Gap through the dealership for $495 at the time I bough the van. So, this past November I was hit by a tractor trailer and the van was totalled. At this point, it had 110,000 miles on it and I still owed $16000!. My insurance company paid $6400 on it, so I'm left owing about $9600. I was pretty worried. Beacon sent me a pretty long list of documents I had to provide - it took a couple of weeks but I got all of them together. They told me it would take 20-30 days to get everything processed. It actually took a little over 30 days, but I just heard back from them a couple of days ago that they are paying it off in full. My experience with them was totally different from the other report on this website - I almost always got a lilve person on the phone, and if not, they always called me back the same day. Maybe they're trying to improve their customer service, or maybe I just got lucky, but I had a good experience with them.


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