Wachovia Dealer Servics Aka WFS WFS bad business habits & failure to employ competent staff who can act intelligently Santa Ana California

My concern arises from the fact that I too have been plague by the unethical practices of Wachovia Dealer Services (WDS). My dealings with WDS are so outrageous that I thought my experience was an isolated one. Boy was I wrong! I am shocked to learn that so many other citizens have also been subjected to the same kind of immoral treatment. I still can't believe it, how can this be so existent! Obliviously, there is a serious lack of protection for us consumers and we need to do something about it. We can not continue to allow oppressors like Wachovia Dealer Services to inappropriately hound consumers simply because they have a financial obligation with them. It's not like it's for free where in exchange we agree to be tortured.

Here's my misfortune history with Wachovia Dealer Services:

08/130/02 Auto loan originated for the purchase of a vehicle from Crown Toyota of Ontario. Included was the purchase of auto insurance coverage from 08/13/07 thru 09/13/02. After that term expired I have maintain consistent coverage for the financed vehicle through my insurance provider.

09/2007 WDS issued duplicate coverage adding the premium charge of $1171.00 to my loan balance. This action caused my monthly payment to increase about $150.00 and will eventually collect additional financing fees.

09/2006-03/2007 During this period I provided my insurance information to WDS at least three times, nevertheless they failed to update and correct my account. The unpaid additional amount to my monthly payment was positioned as past due and accumulated late charges and interest. Almost daily I received a call from WDS where I explained the situation again and again yet no one corrected it.

03/30/07 Silvia a collections dept. supervisor for WDS in Ontario called demanding me to pay $2,116, the past due amount or she would immediately repo my vehicle. I explained the circumstances and offered to provide only my insurance information but no payment. Silvia obligated me to remain on the line while she successfully contacted and obtain insurance verification for the period in question. After Silvia attained proof of insurance she promised to adjust the total amount past due except the amount on a past due payment. Silvia could not identify the month where the payment was deficient. After some time wasted in arguing, Silvia convinced me to make the payment and she would return any monies remaining after the adjustment. Silvia charged my visa more money than I authorized and of course, no money remained after the adjustment was calculated. In fact, the results after the adjustment was that I still owe a past due amount of $781.10 for failure to make payment in September 2006 and plus in late fees.

04/05/07 I spoke to Victor-Collection Supervisor who verified the insurance issue had been resolved and full premium charge had been credited to my account. He confirmed there was no other lapse period of insurance on file and granted my request by providing me with a written confirmation. Victor claimed that the outstanding balance owed were valid charges. He stated that because I always sent my payment after the due date in the grace period allowed it caused me to be behind one payment. To resolve the issue Victor advised me to submit a written request to WDS asking for a change of my payment due date. The payment date change would from the 27th to 10th of the following month. I requested him to provide a summary identifying specific breakdown on how the reference-entry became past due. I did not make the date change because I felt the recommendation was not needed.

06/04/2007 Shawn a WDS employee in the collections department called demanding the past due amount. I clarified that my account was not past due but an error in failure to maintain accurate records by WDS and had not yet been corrected. Shawn informed that my account was past due and had been reported to be in negative standing since 09/2006. I disputed the status and demanded WDS to retract the negative marks reported. He counter that they had not received my request for date change and questioned why I had not submitted the request. I responded that I felt it was not necessary given since my payments are not late and made before the late fee penalty period. He argued that the payments are considered late if they are receive after the due date, which includes the grace period. I held that if there is no late penalty or consequence to the way I pay I dont need the change, unless it was mandatory. In addition, I stated that I was not going to pay the alleged nonpayment unless I receive validation of the factual debt. Shawn clarified that it was not obligatory but I had promised Victor that I would submit the request. I counteracted, WDS set the standard that promises are made to be broken by failing to keep promises and commitments. We bickered back and forth until I said, enough! This debate is going no where and has turned unprofessional. I requested not to be contacted by telephone until I received proof of the charges.

After that, I requested in writing specific itemization identifying the entry details and to specify how they arrived at the total on my account. Specifically, I stated not to provide a history report but the specifics of the item in question. In addition, I requested to be contacted only by mail for all future references and specified not to contact me by telephone.

However, I received a history report that does not break down the charges but gives the total amount charged making it difficult to identify reason for charge. Also, I continue to receive regular calls from WDS.

09/10/2007After loads of ineffective conversation that allowed WDS employees to insult me rather than provide solution, I wrote to Tom Wolfe, President of WDS requesting an investigation on my account. I included with the letter the following documents:Description of documents enclosed, Summary of payment transactions for 2006, Copies of paid checks, Coverage issue notice, Duplicate coverage cancellation notice, Confirmation of insurance verification, Dispute charges letter, and Billing statement 09/07/07.

09/13/07 During a call, I discovered that I have been charged for duplicate coverage since 2002, the month when the loan originated. I recall providing insurance information the period in question, 8/13/2002 thru 11/13/2002. Balboa insurance services also show records that I called in Nov. 2002 about the matter. For unknown reason, all dates were inverted except for the period of 08/13/2002 thru 09/13/2002. I have been paying for the premium each month since 2002. Aren't dealerships require to ensure that purchased vehicles are protected and prohibited by law allow vehicles to be driven off the lot without insurance? I investigated the provider at the time and called WDS and Balboa back with the information.

09/17/2007 I forward by mail the letter of experience received from the former insurer to WDS and Balboa to ensure processing.

10/04/07 As of today my account continues to be delinquent and I have not received any reply to my letters. In addition, no retraction statement has submitted to the Credit Reporting Agencies to remedy the damage caused to my credit standing by illegally reporting my account to be in poor standing.


LIST OF CONDITIONS WHICH MAY BE REGARDED AS UNFAIR

Making financial misstatements, failure to treat its customers fairly, charging disproportionately high penalties, inappropriately exclude or limited the legal rights of the consumer, obliging consumer to fulfill all his obligations where the WDS does not perform there's, poor quality service, persistent breaches and a slow responses, failure to maintain reasonable procedures in operations, failure to keep accurate records, illegally reporting negative credit standing to external groups causing harm, failure to complete requests, failure to provide the appropriate degree of protection for consumers; failure to correct unethical actions, failure to investigate and process complaints, failure to refund or pay, and failure to employ competent staff who can attain the information needed to act intelligently rather than more willingly to unprincipled and unprofessional behavior.

It is apparent that the customary manner in which Wachovia Dealer Services conducts daily business is in violation of compliance. We need to pressure appropriate authority to enforce remedial action on Wachovia Dealer Services ignorance of rules and unethical practices. Wachovia Dealer Services needs to abide by the laws, rules, and regulations that exist to continue orderly and effective business dealings and that helps us consumers achieve fair deals.

Martie
San Bernardino, California
U.S.A.

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