walgreens balance financial prepaid card Nationwide

I purchased this card for myself and my boyfriend last year to have our tax returns deposited on.i liked it for 2 weeks and got my son one in another state so i can transfer funds and save money and time doing money gram or western union.it was easy and free to transfer between the 3 cards.about a month upon getting the cards i reported mine and my boyfriends lost as we misplaced them during a move.they frozed all 3 counts until proving identity.i respect and appreciate that so i did as requested.sent my id,my birth certificate,my social security card,w2 forms and proof of address.My son did as well and so did my boyfriend.well my sons card got fixed right away.mind you he has less then $10 on card.my card had $2800.00 and boyfriend had $3200.They told me it wasnt enough they wanted a form from IRS which contacting IRS the form that is needed the IRS has or is not familiar with.My boyfriend they keep telling him they havent recieved or can not read fax sent.Needles to say after all goverment issused identification it still isnt proof enough and our funds now a year later have not been returned.They are thefts and its sad to say its walgreens name ,the store i use to do all my shopping from.Walgreens needs to be closed all around for stealing shoppers money.