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Report: #1246675

Complaint Review: walmart / claims management inc. - panorama city California

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  • Reported By: David — Van Nuys California USA
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  • walmart / claims management inc. 8333 Van Nuys Blvd. panorama city, California USA

walmart / claims management inc. Lying, backstabbing,two faced panorama city California

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I was shopping at Panorama city Walmart on March/21/2015. I wanted a 48 Fl oz bottle of Mr. clean that was on upper shelf. When I grabbed the bottle it bursted over and went all over my clothes and my Iphone (in my hand). The cap wasn't screwed on. I searched for an employee in that Dept.(didn't find one.) Found a female employee who got someone to clean up the mess.

I noticed my Iphone wasn't working.I notified a manager who gave me a claims report to fill out. She asked me if I knew the employees name. I told her no. However she was working the female dressing rooms. She replied I know who she is. A few days later I get a call from Claims Management telling me that, they represent Walmart. I told the claims rep.(Kelly Price) the entiire story and she said "I will contact you tomorrow". Well, 3 days go by. I called and left a message on her answering machine The recording on her machine said "she was away from her desk. Leave her a message and she call right back".

Folks, if you are frustrated by the lack of customer service these days welcome to my world.I used to work at Bxxxxxxx Exxxxxxx. I used to have so many customers come to the store on the days I was working that, I got a raise because the store totals reported more sales on the days I worked. Anyways, I found myself calling and leaving messages on Kelly Price's voicemail.(my so-called claims rep. at CLAIMS MANAGEMENT.) After a week she calls me and says that Walmart looked at  the video log for that day and they didnt see me in the store. Furthermore; for that reason they are dropping my claim($300 for my used Iphone.I was really upset. I then faxed a copy my sales receipt to Kelly Price. Undoubtedly now they couldnt question the validity of my claim. Wrong!!!! I get a letter from the v.p. of the company, stating my caseis dropped because Walmart was exercising their right.

With no other explanation, or investigation. Walmart is full of s**t and Claims Management has its nose so far up Walmarts a*s that  they should call their company management of morons.this story is far from over. 

This report was posted on Ripoff Report on 08/05/2015 06:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/walmart-claims-management-inc/panorama-city-california-91402/walmart-claims-management-inc-lying-backstabbingtwo-faced-panorama-city-california-1246675. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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