Walmart Family Mobile incompetent customer service, liars, refuse to give credit for lost phone line blue springs missouri

I have used Walmart Family Mobile for my family for the last year. I've had one minor issue and now a major issue with them. I will begin with the minor one. I have never had this problem with any other providers except for Walmart. This issue was never resolved.  My friends and family who use landlines could not call me or had a hard time getting through. 

My dad and my best friend were never able to call me from a landline. They tried dial the area code first and 1 + area code + phone number and it still didn't work. My pregnant wife back in June could not call me from the hospital to tell me she was going into labor. She had to call someone else and they called me.

When I first noticed this issue I contacted customer service to figure out what is causing this issue. I explained to the lady that my best friend could not contact me from his landline and that he tried every possible way and would still get an error message that he had the wrong number. The lady said that it's probably because he is calling me long distance. I told her no that we live 15 minutes away from each other and have the same area code. She then asked me if I would like to block his number. I told her no that I would very much like for my friend to be able to call me. 

I repeated my question again and this time she said it could be caused from him having a different prefix. I asked her what the f*** that had to do with anything. Then again she asked me if I would like to block his number. I told her again no I don't want to block his number I want to be able to talk to him. I said screw it, Nevermind I'll figure it out. She asked me if I needed any further assistance and if she resolved my problems today as if she was reading off a card. I told her no you didn't help me. All I want is to be able to receive calls from my friend. For a 3rd time she asked if I would like to block his number and that is when I lost my patience and hung up on her.

Now for my second issue. My wife lost her phone in mid September 2014. I gave her two weeks to find it. We never did find it so I purchased her a new phone and sim card. I activated the new phone and forgot to cancel the old line. I paid in October one month for a line no longer in use. I called on November 10th to report the phone lost and to cancel the line. The rep said he can suspend the line but I will still be billed for that line until the end of the billing cycle. I told him that is fine. I inquired about receiving credit for what I have paid for and not used. He said he could not adjust my bill and I would have to email customer care.

I decided at the time that making further contact will be more of a hassle than I wanted to deal with and that I would just take the loss and pay for the unused line one more time in December. At this point I've paid nearly $150 for a line no longer in use.

My January bill was due on January 15th, 2015. The bill amount did not change because Walmart never cancelled the line at the end of November billing period. I called customer service to find out why I am still being charged for the lost phone. I told him that I called in November. He said in his notes it shows that I called on November 10th but only inquired about cancelling the line because the phone was lost. I raised the tone of my voice and said how does that make any sense. Why would I call to report a phone as lost and only inquire about cancelling and not actually do it. I told him that I asked for the line to be cancelled and they said it would be turned off on November 27th. He apologized and asked if I wanted to suspend the line now. I said yes please and he said that he was going to suspend the line ending in **** right now. I told him no that the number he just told me is my current line that I am speaking on right now. I gave him the correct number to suspend. This time he was able to suspend the line and said I would no longer be charged for it. I don't understand why the last rep said that he could not cancel until end of billing cycle.

I emailed creditrequest@myfamilymobile.com to request credit all the way back to when their records show the phone was no longer being used. I stated that I couldn't afford to pay another month on a line not in use and that the bill will get paid after I receive the proper credit. An automated email was sent to me saying they would respond in 5 days. Surprisingly I received a response the very next day. Their email said upon careful review of my account that they cannot issue me any credit because I didn't take the proper steps to cancel the line and that I still owe the current balance. I emailed them back stating that I did my part correctly, but should not have to pay for their incompetent customer service screw up. I then went on to say if I do not receive credit for the lost phone line that I will be cancelling all lines of service. They emailed me back saying that the line was suspended on January 14th and again that I will not be receiving any credit.

I have used three different carriers for cell phone service in the last 13 years. While all 3 have poor customer service, Walmart Family Mobile is by far the worst with the most incompetent staff. After what I have been through and after other reviews that I have read I think walmart should be forced to credit everybody that has been ripped off by them and they need to be forced to shut down for shady business practice.